Can't Sign In Yahoo Messenger After Use Bitdefender 2012
Hi.
I can't sign in to Yahoo Messenger after install Bitdefender total security 2012. I try to turn off firewall but it doesn't work as well. I try to uninstall the bitdefender and Yahoo Messenger works again.
How can I use Yahoo Messenger without uninstall Bitdefender? Or I should check for another product?
Comments
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Hello
Welcome to the forums.
Which version of Yahoo Messenger are you using? Is it up to date?
Do you have the latest build of Bitdefender?
http://forum.bitdefender.com/index.php?showtopic=32143
Take care.0 -
Hello
Welcome to the forums.
Which version of Yahoo Messenger are you using? Is it up to date?
Do you have the latest build of Bitdefender?
http://forum.bitdefender.com/index.php?showtopic=32143
Take care.
My Yahoo Messenger version is 11.5.0.0192. It is the latest version.
And my Bitdefender version is 15.0.37.1568
Help me please...
Thank you in advanced!0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.
I have sent you the link. But I'm not sure if that's what I should send. What's the next step??0 -
Hello
I have found the source of the issue for your case.
You need to install Windows 7 Service Pack 1 via Windows Update.
http://windows.microsoft.com/installwindows7sp1
After this, reboot and reinstall Bitdefender by following these steps:
http://forum.bitdefender.com/index.php?act...f=241&id=44
All should be OK after this.
Have a great weekend!0
