Vsserv.exe And System Resources Resolution

mikmock

One of my laptop computers running Win7 Pro x64 with 4GB RAM is affected by vsserv.exe hogging system resources and slow boot times. I have searched all posts available for any kind of resolution. They always end with the Moderator asking for a "PM Report" but no clues, general information or responses of any kind following. This was not my first visit to this forum.

Now I have been running BDIS 2011 and now BDIS 2012 for a while and am really quite happy with it but when one searches a forum looking for some help on any type of issue, they generally would like to find some type of breadcrumb or at least an attempt to help resolve the issue. Unfortunately this is not the case with this forum and it is obvious that the moderators response is a "generic form" that is posted. I am assuming that any further contact must be initiated in a private discussion with whomever is involved.

Unfortunately it is a bit infuriating for others with similar and in this case identical problems. It appears to be an ongoing issue that by now should at least warrant a document or posting of some kind reflecting general suggestions or at least an acknowledgement that the issue is being investigated.

For me anyway, I will continue on with BD because it has caused minimal problems on my systems. It seems to me that AV programs in general cause more issues on system resources than any others probably due to the ever-changing world of virus, malware and just plain ol bad guy hackers out there but I do believe a vendor's forum speaks loudly to a companies commitment to providing good customer service and this forum has a bit to be desired.

Thank you and I would appreciate any ideas you might have on this vsserv.exe issue but PLEASE don't send me any PM request, it looks like you have enough for this one issue.

rootkit

Hello

Welcome back.

Each case is different, we need logs to where is the issue.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

ozziebear

this thread is rather humourous

mikmock

this thread is rather humourous

NO WAY!

LOL

enough said...

rootkit

Hello

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a great weekend!