Post-installation Issues

eljay376

Hello,

Before buying Bitdefender Internet Security I looked through these postings with a degree of concern about what kind of experience I might have if I installed it.

I couldn't understand why some users had so many scary issues, but I had been impressed by the recent reviews that had now made the product one of the front-runners, so went ahead and bought it.

Much to my surprise, installation was straight-forward and uneventful, except for the insistence that I should un-install the passive form of Malwarebytes, which with some difficulty I duly did.

I should say that my PC system is well up over the minimum specification requirement.

I had a brief "play" with the program, then switched off for the night and went to bed.

The next day, when I booted up I was disturbed to be confront with a blue Windows (XP Home + Service Pack 3) screen that flashed on very quickly before disappearing, stating that Windows needed to shut down to prevent harm to my computer.

I was then confronted with a black and white DOS screen offering a variety of alternative start-up options.

I opted for the one for the "Last known successful configuration", but that just sent me round in a loop.

I then chose "Safe Mode" and my PC successfully booted into that mode.

Next I asked my PC to re-start and ended up back in the different start-up options once again, selecting "Last known successful configuration", which this time worked.

However, when I shut my PC down, I had to go through all this once again in order to get everything working as usual!

Obviously, it's completely unsatisfactory to have this happen every time I use my PC and I wondered if anyone here has any idea what is going on and how I can put it right?

When I was working on my PC for the first time, my on-line Home Page had been swapped from Google to "About:blank" and so far has resisted all my efforts to change it back to Google via the usual methods.

If I make Google my Home Page that only lasts the session and as soon as I go off-line it reverts back to "About:blank" once again.

Any assistance with either issue would be very much appreciated please?

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

eljay376

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

eljay376

Many thanks for your response Christian,

The Home Page issue appears to be resolved now as last evening I was "invited" to make www,google.co.uk my Home Page (I have no idea as to how or why, but this time the selection appears to have stuck).

I will now take a log at the instructions with regard to getting some data to you and come back as soon as I think I have understood them.

Best regards, eljay.

eljay376

Many thanks for your response Christian,

The Home Page issue appears to be resolved now as last evening I was "invited" to make www,google.co.uk my Home Page (I have no idea as to how or why, but this time the selection appears to have stuck).

I will now take a log at the instructions with regard to getting some data to you and come back as soon as I think I have understood them.

Best regards, eljay.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a great weekend!