Post-installation Issues
Hello,
Before buying Bitdefender Internet Security I looked through these postings with a degree of concern about what kind of experience I might have if I installed it.
I couldn't understand why some users had so many scary issues, but I had been impressed by the recent reviews that had now made the product one of the front-runners, so went ahead and bought it.
Much to my surprise, installation was straight-forward and uneventful, except for the insistence that I should un-install the passive form of Malwarebytes, which with some difficulty I duly did.
I should say that my PC system is well up over the minimum specification requirement.
I had a brief "play" with the program, then switched off for the night and went to bed.
The next day, when I booted up I was disturbed to be confront with a blue Windows (XP Home + Service Pack 3) screen that flashed on very quickly before disappearing, stating that Windows needed to shut down to prevent harm to my computer.
I was then confronted with a black and white DOS screen offering a variety of alternative start-up options.
I opted for the one for the "Last known successful configuration", but that just sent me round in a loop.
I then chose "Safe Mode" and my PC successfully booted into that mode.
Next I asked my PC to re-start and ended up back in the different start-up options once again, selecting "Last known successful configuration", which this time worked.
However, when I shut my PC down, I had to go through all this once again in order to get everything working as usual!
Obviously, it's completely unsatisfactory to have this happen every time I use my PC and I wondered if anyone here has any idea what is going on and how I can put it right?
When I was working on my PC for the first time, my on-line Home Page had been swapped from Google to "About:blank" and so far has resisted all my efforts to change it back to Google via the usual methods.
If I make Google my Home Page that only lasts the session and as soon as I go off-line it reverts back to "About:blank" once again.
Any assistance with either issue would be very much appreciated please?
Comments
-
Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Many thanks for your response Christian,
The Home Page issue appears to be resolved now as last evening I was "invited" to make www,google.co.uk my Home Page (I have no idea as to how or why, but this time the selection appears to have stuck).
I will now take a log at the instructions with regard to getting some data to you and come back as soon as I think I have understood them.
Best regards, eljay.0 -
Many thanks for your response Christian,
The Home Page issue appears to be resolved now as last evening I was "invited" to make www,google.co.uk my Home Page (I have no idea as to how or why, but this time the selection appears to have stuck).
I will now take a log at the instructions with regard to getting some data to you and come back as soon as I think I have understood them.
Best regards, eljay.0 -
Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a great weekend!0
