Problems With Firewall, Antivuris Etc

fernandof

For more than 1 month I'm having problems with Bitdefender 2012. Since I'm getting no replies from tech support (!) I would apreciate very much if someone could help me fix these isues :

1) Firewall - IDS allways starts at permissive level. When I change to another level and close the window, it returns back to permissive on reopen of the window.

2) Antivirus - AVC is allways turned off

3) Laptop Mode - off on startup

4) Sandbox not working - tries endlessly to logon

5) Tech support seems not working when called from Help and Support - that is, i get an automatic mail reply, but, from about 1 week ago, no technician seems to care with the problem.

I'm running version 15.0.37.1568 on windows 7

Thx in advance

rootkit

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

http://forum.bitdefender.com/index.php?sho...st&p=139660

Let me know if the situation is solved.

Have a nice day.

fernandof

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?showtopic=28172

http://forum.bitdefender.com/index.php?sho...st&p=139660

Let me know if the situation is solved.

Have a nice day.

Hi Christian

I updated today to version 15.0.38.1604 and rebooted (I confirm it requested the reboot in the Events) but all problems still remain

Fernando

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.