Cannot Uninstall Virus Guard
Long ago (can't recall when) the "Virus Guard - powered by Bitdefender" product seems to have been (temporarily) installed on my computer and then uninstalled. (I run Windows XP).
When I check with the Control Panel\Add/Remove Programs, I find 'traces' of this product, as if it is 'somehow' still installed on my computer (Attachment 1).
If I then try to uninstall it through the normal procedure via Control Panel\Add/Remove Programs, the uninstall process fails and I receive a message that I am missing file "uttCFB.tmp" (Attachment 2).
I also tried through the official Bitdefender uninstall tool. When I download it and run it, I receive a confirmation screen (Attachment 3). However, after restarting my computer, the 'trace' of Bitdefender still appears intact (as in Attachment 2).
Although I have no malfunction to my computer, I want to completely eliminate all traces of the "Virus Guard - powered by Bitdefender" product from my computer.
Please advise.
Thank you in advance.
Comments
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Hello
Welcome to the forums.
The official uninstall tool is designed only for Bitdefender products, the ones with license and tree free version.
That Virus Guard from uTorrent is a standalone product.
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0
