Cannot Uninstall Virus Guard

ntsant

Long ago (can't recall when) the "Virus Guard - powered by Bitdefender" product seems to have been (temporarily) installed on my computer and then uninstalled. (I run Windows XP).

When I check with the Control Panel\Add/Remove Programs, I find 'traces' of this product, as if it is 'somehow' still installed on my computer (Attachment 1).

If I then try to uninstall it through the normal procedure via Control Panel\Add/Remove Programs, the uninstall process fails and I receive a message that I am missing file "uttCFB.tmp" (Attachment 2).

I also tried through the official Bitdefender uninstall tool. When I download it and run it, I receive a confirmation screen (Attachment 3). However, after restarting my computer, the 'trace' of Bitdefender still appears intact (as in Attachment 2).

Although I have no malfunction to my computer, I want to completely eliminate all traces of the "Virus Guard - powered by Bitdefender" product from my computer.

Please advise.

Thank you in advance.

rootkit

Hello

Welcome to the forums.

The official uninstall tool is designed only for Bitdefender products, the ones with license and tree free version.

That Virus Guard from uTorrent is a standalone product.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.