Bdis 2012 Slow Router Access

mitza97

Hello.

I notice that BDIS 2012 slow browsing webgui of my router TP-LINK. I restarted computer in safe mode, and no more slow. What can i do to resolve this problem ?

rootkit

Hello

Welcome back.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

mitza97

You have PM Cristi.

PS: Router have DD-WRT firmware.

mitza97

Received my PM, Cristi ?

I have tried many settings, disable antivirus shield, firewall, antipishing, AVC, IDS...no result.

william070707

Try to uninstall it and then clean up your system and then reinstall it back and now check the system performance

__________________

God never made his work for man to mend

mitza97

I don't know if the problem is related to Bitdefender, but with Opera problem not appear...i have tried IE, Firefox and Chrome, only on Opera problem not appear. Strange...

rootkit

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201204221004357

I will send you further instructions via email in about 20 minutes.

Thank you.

mitza97

I have follow your instructions, with no result.

After that, I still have slow access of router webgui. This is not happen with Opera ONLY. Very strange.

Is there anything that can i do in this situation ? I will use OperaUSB edition to surf webgui of the router meanwhile...

rootkit

Hello

Have you tried to access the router from Safe Mode with Networking?

Also, have you added the IP as a zone in the firewall?

Take care.

mitza97

In safe mode, working on every browser. Without make any settings or any change. I said that on the first post.

I have added router IP az a trusted zone in firewall with no result. Nothing changed.

However, since i found that with OperaUSB i can browsing correct webgui of the router, never mind, I will use it.

Thanks for support, Cristi.

I consider the subject closed.

Have a nice day !

rootkit

Hello

Thank you very much for your feedback.

We will run some tests to further investigate this issue in the near future.

Take care.

mitza97

Hello.

Today i tested the new 2013 version and guess what ? This issue not appear on any browser.

So, waiting for final version to upgrade...

rootkit

Hello

Bitdefender 2013 uses newer technologies.

Thank you for feedback!

Let us know if you encounter the same issue after the next product update for Bitdefender 2012.

Take care.

mitza97

I use now version 2013.

When product update appear, i will return to 2012 version to test this.

Thanks Cristi !

Have a nice day !

rootkit

Hi

Great!

I will let you know when it will be released.

Take care.