[resolved] Registration Problem

gpapaem

I purchased the IS 2012 about a month ago online. Yesterday I got a security message from my computer saying that my antivirus is not activated. Opening the IS windows a notification popped up saying I need to register the product. So i reentered my code and it said that the registration is complete but after a few moment the same notification popped up; the BitDefender license key has expired. What should i do?

rootkit

Hello

Welcome to the forums!

Please send me a PM with your license key and your email address.

DO NOT POST THEM HERE!

Take care.

gpapaem

ok! i did!

gpapaem

Have you taken a look at my matter yet? I still cannot register and I am unprotected

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

gpapaem

Anything new?

rootkit

Hi

For the current situation, let's try something else.

Please follow the steps from below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup317.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

If not, your license key is the one that you have sent me via PM.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Take care.

gpapaem

Thank you! Everything is working perfectly for now

rootkit

Hi

Thank you for your feedback.

Since the actual case was resolved, I declare the topic closed.

Take care.