[resolved] Post Registration Problems

grego84

Hi

I registered online bitdefender total security 2012. after i put the serial number in it says registration successful. But then at the bottom of the module it said 9 days left of evaluation. so i tried again, also logging onto bitdefender from the program, but still no joy. I suspected it may be a clash, because i ran bitdefender internet security before installing total security. So I uninstalled it using the uninstall utility I found here, cleared my registry. I ran install of the old file Total Security i have on my computer. It gave an error during the installation process. So then \i went to the link I get after purchasing the registration key and downloaded from that link. It gave me an error of "cannot find unrar64.dll" or something along those lines. I need help a) getting bit defender total security installed and making the product recognize that I have registered it. This has been a highly frustrating introduction to your product, I hope I can get assistance soon

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

grego84

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hi

I managed to fix the problem before reading the post. I cleared registry then downloaded the offline installation file, and registered during the installation process. This fixed both my registration problem and the install problem

rootkit

Hi

Thank you for your feedback.

Since the situation is now solved, I declare this topic closed.

Have a great weekend!