Update Error Again !

Hello BD Technical team

iam sick of your bad and unprofessional support, iam not leaving this topic until you totally fix whats going on with me.

since i installed BDTS 2012 am having alot alot of problems i cant even remember them all, slow pc, slow startup, browser hanged, youtube hanged, safe box notworking and now this stupid update error which keeps on repeating from time to time, and i found that re-installing BD is way much more easier fix than waiting your reply here.

i did download and run the support tool, and i got the file, for who should i send it ? please respond to me asap

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rootkit

Hello

Welcome back!

Upload that file on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Wael Alsebai

Hi Christian

thanks for your reply.

for how long i should wait until i got a solution? my pc totally ******** and iam serious

rootkit

Hello

For the current situation, let's try something else.

Please follow the steps from below:

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup317.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Total Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_tsecurity.exe

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Take care.

Wael Alsebai

thanks for the steps.

but what about the file i sent to you ? is there anything important i need to fix more ?

rootkit

Hello

Welcome back.

No, you have a corrupted registry key and the easiest way for you is to reinstall it.

All should be good after this.

Take care.

Wael Alsebai

thanks for your reply.

well i did reinstall, and now i can download again the update just fine.

but there is another problem which is happening to me alot, and i thought to include it in here since iam already here.

its about the registration.

Once i enter my email and pass the icon name changing from (Complete Registration) to (MyBitdefender). but once you close the main window of BD and re-open it again, you will see the icon back to (Complete Registration), and if you open it, you are also back to the login screen to enter your email and pass.

see attached

rootkit

Hello

Have you restarted the system after the update? If not, please do it.

Let me know if everything is OK now.

Take care.

Wael Alsebai

Hi Again

it didnt work since you replied last time.

everytime i close BD and i open it again, the icon changing to (Complete Registration)

and now the update error occurred again, i cant update anymore.

whats the findings of the file i sent to you last time ?

i need a solution

or return back my payment i dont need this product anymore

Regards

rootkit

Hello

In this case, let's try something else:

Reboot your PC in Safe Mode With Networking.

[How to restart in SAFE MODE With Networking]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE With Networking"

Download and save this file on your desktop.

http://www.bitdefender.com/files/Knowledge...file/delsid.exe

Run it(right click and select "Run as administrator" - for Windows Vista/7), wait for the process to finish and reboot your machine.

After this, reboot in Normal Mode and Repair the current installation of Bitdefender.

http://forum.bitdefender.com/index.php?showtopic=31145

After this, it should all be running smoothly.

Take care.

Wael Alsebai

Hi again

interesting results !

i did insert the license key and then the BDTS said that this license its for Total Security version and actually its Totaly Security as you can see in the screenshot.

please response asap because iam unprotected now.

rootkit

Hello

Please send me all the keys that you have and and email address via PM.

I will check them in the system to see if everything is OK.

DO NOT POST THEM ON THE FORUM!

Take care.

Wael Alsebai

if you check the screenshot i sent you, in the end of the highlighted sentence there is (install BitDefender Total Security), i did click on that and then an installation window appeared to uninstall the product and reinstall it again, during the uninstall, my PC went down and then blue screen and i was not able to recover my PC at all, i lost my original windows since the recovery not accepting No.2 of the recovery CD`s for somereason, and i have been trying in the paste 4 days to do something but i couldnt return the windows, thanks god i was able to get out the personal data.

and still iam gonna use BitDefender because i like it, so please help me out solve my issues.

now iam working on a new windows, going to install BDTS, will PM you the emails and the serials once i get them from my mail.

will let you know how it will go with this new windows now.

rootkit

Thank you for your feedback!

I will wait for your PM and we will find a solution for your case.

Take care.

rootkit

Please check the PM in about 5 minutes. I will send you some instructions.

Take care.