Internet Access Problems After Upgrading To Total Security 2012

Kobac

Today I upgraded from Internet Security 2012 to Total Security 2012; I did the upgrade by entering my new registration code in IS 2012 and then upgrading from within IS 2012. I then rebooted the machine to finish the installation. After the upgrade I was unable to access the Internet with any browser (Firefox, IE or Chrome). I found that if I disabled the firewall, I was able to get on. I did some experimenting after browsing this forum and found that I was able to get access if I went to Network Details and turned off Stealth Mode. I am not sure if this is a viable long-term fix so I wanted to ask the question here on how to set up the firewall properly to allow Internet access with my set-up, which I have described below.

I am running Windows 7 Home Premium 64-bit and connect to the Internet through a router that is connected to a cable modem. The other settings I currently have under Network Details are Network Type: Home/Office and Generic: No. There are no Adapter Rules or Application Rules set up.

Thanks in advance for any help you can provide.

rootkit

Hello

Welcome back!

We recommend you to make sure the Firewall settings are allowing the PC communication with the internet as follows:

- open Bitdefender, go to Firewall panel and make sure it is turned on

- click on "Network details" and locate the adapter. It is either Local Area Connection if the device is connected by cable or Wireless Area connection if it is a wireless device

- for this particular adapter please set

*Network type to Home/Office;

* Stealth mode to Off;

* Generic to Yes;

and click Close.

Now please reboot the PC.

Should you need further assistance please do not hesitate to contact us.

Have a nice day.

Kobac

Thank you, Christian! The only change I had to make was to change the Generic to Yes. My Internet connection was working, but I changed it just to match your recommendation.

Hello

Welcome back!

We recommend you to make sure the Firewall settings are allowing the PC communication with the internet as follows:

- open Bitdefender, go to Firewall panel and make sure it is turned on

- click on "Network details" and locate the adapter. It is either Local Area Connection if the device is connected by cable or Wireless Area connection if it is a wireless device

- for this particular adapter please set

*Network type to Home/Office;

* Stealth mode to Off;

* Generic to Yes;

and click Close.

Now please reboot the PC.

Should you need further assistance please do not hesitate to contact us.

Have a nice day.

rootkit

Hello

Welcome back.

Let me know if you have other questions.

Take care.