Sorry to but in on an old thread...
This auto renewal is still unacceptable and you can go through the whole buying process and check your details before placing your order, but no "auto renewal" function is there to cancel?!
Right when you choose to place and order for a product you should be given the option to say "yes" or "no" to auto renewal and it should be built into the form as a demand on the customer before they go to the next stage...
Why can you not get this right.....
The first mention of "auto renewal" is in My Bitdefender > Customer Care > Lates Articles and FAQS.
This isn't what I call a visible option before you buy!!
Of course we want good support and it makes things easier if the product can be updated automatically, but the customer has a right to decide whether they want you to debit their account each year rather than that they have to get in contact with you to get their money back after the fact?!!
I spent a long time telling my friends about a great product called Bitdefender...and it still is a great product, just that the sale of the product is less than honest!
I have lost a lot of customers through being a sales representative for Bitdefender. My customers still come to me with I have had money taken from my account...
bookie56
