Can't Register- Internet Connection Not Detected
I purchased and input the license key. However, when I try to register, no internet connection is detected-- even though there is a connection. I have spent all day with your support team. Tried to repair. This did not work. Used uninstall tool, fresh install-- same problem. Raised support ticket this morning but have not heard back.
Here is the link to the log-- http://www.sendspace.com/file/3mliss
Where do I find my support ticket? It's not in My Accounts. You guys sure don't make this easy. Haven't gotten any email from you since this morning- 8 hours ago when I created the support ticket.
I have been told many different things by your chat support which I'm told is in Bucharest Romania (in between when their connection goes down)-- one of them is that it is the fault of my proxy. I am using my iPhone as a modem through ATT right now. But I tried a different connection to a wireless DSL and same thing. Any chance you could help somehow? I am about to write this off as a dead loss and go with another Internet Security provider.
Comments
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Hello
Welcome to the forums!
Please reboot the PC and try again.
My colleagues did some maintenance to the activation servers and in some isolated areas, the users received that message.
Let me know if everything is OK.
Have a great weekend!0
