Bdcoreissues Leaking Threads On Mac Version

Hi,

I tried to use the Contact us interface to submit this, but it claims my license key is invalid, which is horse hockey since I purchased my subscription to Bit Defender Sphere a few months ago. Anyway, here it goes:

BDCoreIssues is leaking threads badly and degrading system performance. The last time I checked, there were 269 "UserTool" threads spawned from BDCoreIssues on my Mac. After stopping the BDCoreIssues process, they are starting to accumulate again. I'm running Lion on a 24", 3 year old iMac.

Before:

ps -ef | grep 274

0 274 1 0 17Apr12 ?? 0:06.92 /Library/Bitdefender/AVP/common.bundle/BDCoreIssues

501 479 274 0 17Apr12 ?? 0:00.00 (UserTool)

ps -ef | grep UserTool | wc -l

269

After restart of the process:

ps -ef | grep 17623

0 17623 1 0 12:29PM ?? 0:00.13 /Library/Bitdefender/AVP/common.bundle/BDCoreIssues

501 17648 17623 0 12:32PM ?? 0:00.00 (UserTool)

501 17868 17623 0 1:32PM ?? 0:00.00 (UserTool)

501 17904 17623 0 2:32PM ?? 0:00.00 (UserTool)

They are obviously scheduled as they increase in number by one every hour. Is there a fix for this issue?

Please let me know if there is any other information needed.

Thanks!

Find more posts tagged with

Comments

rootkit

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201204301020951

My colleagues from Mac department will send you further instructions.

Thank you.

pdu

Thanks Christian - your help is very much appreciated!

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201204301020951

My colleagues from Mac department will send you further instructions.

Thank you.

rootkit

Hello

You are most welcome!

They will get back to you soon, right know they are trying to reproduce the situation.

Take care.

pdu

Hi Christian,

I see the ticket listed under my open tickets section in the support interface, but I can't click on it or view it in anyway. I received an email the other day that if I did not respond the ticket would be automatically closed. I emailed the support address stating that I could not view the ticket, but never received a response. This is very disconcerting that my license code is not recognized, I can't view my own ticket and I get no response from emailing support.

Any help you can offer is greatly appreciated.

Thanks

Hello

You are most welcome!

They will get back to you soon, right know they are trying to reproduce the situation.

Take care.

rootkit

Hello

The ticket can not be accessed from My Bitdefender.

I have increased the priority for your case.

They should get back to you soon.

Thank you!

pdu

Christian,

It has been over a month since my ticket was opened and I have not had one shred of contact from anyone other than your assistance via this thread. Regrettably, I must therefore conclude that there will be no effort to resolve my issue or retain me as a paying customer. As of this post, I am removing all instances of this product from my equipment and will proactively warn friends and associates against purchasing this or any products related to Bitdefender and from its creators.

rootkit

Hello,

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a great weekend!