Windows Vista Validation Issues

Pure

Hi

I am having issues with Bitdefender 2012 and Windows Vista.

I keep getting a message on this particular laptop that an Unauthorised program has changed the validation of my Windows product (it's something like that) and then it just keeps shutting the laptop down.

I did a reformat of the laptop, reinstalled Bitdefender restarted the laptop again I got this message reappearing and unable to get back in, reformatted again, everything was going along alright until I reinstalled the Bitdefender program, everything went crazy, I am currently waiting for this particular laptop to finish reformating again so I can install another virus program onto the laptop not happy about having to install another program but I don't know how long it will take me to get the help I need and I want to be able to get onto this particular laptop without any drama's 3 reformats in one day is a JOKE! lucky it didn't have a lot of programs on it after the 1st reformat. " />

I have 1 desktop computer running Windows Vista as well, and 1 other laptop running Windows 7 also with Bitdefender 2012 installed on them. I haven't had any of issues with my validation of my windows programs on either one of these, just this one particular laptop that is.

Please help

Thanks

Pam

rootkit

Hi Pam

Welcome to our forum.

Have you installed Service Pack 2 before the installation of Bitdefender2012?

Do you have any other security solutions installed?

Take care.

Pure

Hi Pam

Welcome to our forum.

Have you installed Service Pack 2 before the installation of Bitdefender2012?

Do you have any other security solutions installed?

Take care.

Hi Christian

Thank you for the welcome

I did have the Service Pack 2 installed before I originally installed the Bitdefender onto this particular laptop. Then I started getting the messages after installing Bitdefender. I did a total reformat of the laptop after constantly getting the messages and then I couldn't do any updates at all. I kept getting a pop up from windows saying that updates were installed but nothing and the validation messages come up.

I did have another Security program on the pc and done an uninstall of it when the program expired I also looked into the "program and windows" files to make sure it was totally removed then installed Bitdefender. When I did the reformats I didn't use the pre installed security program, I put the windows defender on and redownloaded Bitdefender.

For now I put another secuirty program (only a trial version) on whilst I waited for a response on this forum, I was able to the Windows Updates to install the Service Pack 2 onto the laptop. I will when I get a chance tomorrow uninstall the other security program after downloading Bitdefender then load Bitdefender on and see if that makes a difference with this issue.

I hope I have made sense of what I have done.

Thanks again

Pam

rootkit

Hi Pam

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.