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Bdis2012 Prevents System Restore
Comments
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Hi
I need some logs from your PC with Bitdefender installed.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Link's sent.
THNX0 -
Hi
Welcome back!
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0 -
Hi Christian,
"autoruns.exe" file is in the "werby3.zip" file, I've sent you yesterday via PM.
THNX0 -
...and I send it again.
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Hello
We are currently investigating your case. We are trying to reproduce the situation on some test machines.
I will get back to you with an answer.
Take care.0 -
Try to restore from Safe Mode. I have found an article "http://support.microsoft.com/kb/831829"
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Hi JAGUARS,
It was the first I did even with BDIS services disabled but nothing. When I uninstall BDIS System Restore works fine.
Thanks for reply
Regards0 -
Hello
Welcome back!
Are you telling me that System Restore doesn't work in Safe Mode?
Our product doesn't load any service or driver in that mode.
Take care.0 -
Hi Christian,
That's right. Even in Safe mode, System Restore cannot work. After restart you can see bellow (image) what happens.
When I uninstall BDIS, System Restore works fine.
Regards
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...and one more thing:
When BDIS is UNINSTALLED, System Restore takes about 1 or more minutes (depends on the requested date) to restart Windows.
When BDIS is INSTALLED, System Restore takes less than 5 seconds (for any requested date) to restart Windows.
This behavior is the same in either normal and safe mode.
THNX0 -
I also faced this issue in BDTS 2011 posted here , now in BDTS 2012.
Without Bitdefender: System Restore works normally
With Bitdefender: System Restore don't work0 -
Hello
Could you please try Method 3 from this KB article: http://support.microsoft.com/kb/302796?
Thank you.0 -
"Method 3: Make sure that you have sufficient disk space on all the drives where System Restore is enabled"
Ok. Enough with the laughs...
WHEN BDIS IS UNINSTALLED EVERYTHING'S OK.
P S : There is plenty of space on my disk (used 11GB, free 20GB, with BDIS installed).
THNX0 -
Hello
Welcome back!
Please install this version and let me know if everything is OK.
After the installation press Update now, it will be updated to .39 build(in Events, under Update you will see the Reboot now prompt). Reboot the PC and then use System Restore.
http://forum.bitdefender.com/index.php?sho...st&p=143091
Take care.0 -
Hi Christian,
I've followed your instructions and unfortunately, System Restore cannot work.
It's the 4th time I did all this.
Regards0 -
I suspect that with Antivirus installed, Windows System Restore don't work.
But let's try something
1) Boot your PC in Safe Mode
2) Go to RUN and type service.msc
3) Locate all the Bitdefender Services and do the following for all of them
General
Start up Type: Disabled
Service Status: Stop
LogOn
Hardware Profile Service: Disabled
1) Stop and Restart the “System Restore Service”
2) Then do System Restore from Safe Mode0 -
Hello ONT
Finally, I've installed again Xp Pro sp3 and now "System Restore" works but only in "Safe Mode" without any further modification.
Thank you very very much!0 -
Hello
Please read this article just to clear out some things:
http://support.microsoft.com/kb/831829
Thank you.0 -
Hi Christian,
Microsoft article refers to infected items so, how can be explained that on a fresh, clean Win XP installation, with only BDIS and some clean apps (Firefox, Flash player, Adobe Reader) installed, "System Restore" works only in "Safe Mode"? Is it normal?
THNX0 -
Hello
Some changes will be made in the near future in the product, probably directly in Bitdefender 2013 and this should be solved.
Thank you very much for your feedback!0
