Bdis2012 Prevents System Restore

Hello,

System Restore, on XP sp3 is prevented by BDIS 2012 (15.0.38.1605). After restart, an "Incomplete Restore" message appears and there is no restoration. I've tried installing and uninstalling BD but nothing.

When I uninstall BD, System restore works fine.

Thank you

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rootkit

I need some logs from your PC with Bitdefender installed.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

werby3

Link's sent.

THNX

rootkit

Welcome back!

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

werby3

Hi Christian,

"autoruns.exe" file is in the "werby3.zip" file, I've sent you yesterday via PM.

THNX

werby3

...and I send it again.

rootkit

Hello

We are currently investigating your case. We are trying to reproduce the situation on some test machines.

I will get back to you with an answer.

Take care.

JAGUARS

Try to restore from Safe Mode. I have found an article "http://support.microsoft.com/kb/831829"

werby3

Hi JAGUARS,

It was the first I did even with BDIS services disabled but nothing. When I uninstall BDIS System Restore works fine.

Thanks for reply

Regards

rootkit

Hello

Welcome back!

Are you telling me that System Restore doesn't work in Safe Mode?

Our product doesn't load any service or driver in that mode.

Take care.

werby3

Hi Christian,

That's right. Even in Safe mode, System Restore cannot work. After restart you can see bellow (image) what happens.

When I uninstall BDIS, System Restore works fine.

Regards

werby3

...and one more thing:

When BDIS is UNINSTALLED, System Restore takes about 1 or more minutes (depends on the requested date) to restart Windows.

When BDIS is INSTALLED, System Restore takes less than 5 seconds (for any requested date) to restart Windows.

This behavior is the same in either normal and safe mode.

THNX

coolcool1227

I also faced this issue in BDTS 2011 posted here , now in BDTS 2012.

Without Bitdefender: System Restore works normally

With Bitdefender: System Restore don't work

rootkit

Hello

Could you please try Method 3 from this KB article: http://support.microsoft.com/kb/302796?

Thank you.

werby3

"Method 3: Make sure that you have sufficient disk space on all the drives where System Restore is enabled" Ok. Enough with the laughs...

WHEN BDIS IS UNINSTALLED EVERYTHING'S OK.

P S : There is plenty of space on my disk (used 11GB, free 20GB, with BDIS installed).

THNX

rootkit

Hello

Welcome back!

Please install this version and let me know if everything is OK.

After the installation press Update now, it will be updated to .39 build(in Events, under Update you will see the Reboot now prompt). Reboot the PC and then use System Restore.

http://forum.bitdefender.com/index.php?sho...st&p=143091

Take care.

werby3

Hi Christian,

I've followed your instructions and unfortunately, System Restore cannot work.

It's the 4th time I did all this.

Regards

coolcool1227

I suspect that with Antivirus installed, Windows System Restore don't work.

But let's try something

1) Boot your PC in Safe Mode

2) Go to RUN and type service.msc

3) Locate all the Bitdefender Services and do the following for all of them

General

Start up Type: Disabled

Service Status: Stop

LogOn

Hardware Profile Service: Disabled

1) Stop and Restart the “System Restore Service”

2) Then do System Restore from Safe Mode

werby3

Hello ONT

Finally, I've installed again Xp Pro sp3 and now "System Restore" works but only in "Safe Mode" without any further modification.

Thank you very very much!

rootkit

Hello

Please read this article just to clear out some things:

http://support.microsoft.com/kb/831829

Thank you.

werby3

Hi Christian,

Microsoft article refers to infected items so, how can be explained that on a fresh, clean Win XP installation, with only BDIS and some clean apps (Firefox, Flash player, Adobe Reader) installed, "System Restore" works only in "Safe Mode"? Is it normal?

THNX

rootkit

Hello

Some changes will be made in the near future in the product, probably directly in Bitdefender 2013 and this should be solved.

Thank you very much for your feedback!