Bsod At Windows Xp Startup

mforster · May 2012

Hi,

I am getting occasional BSODs when Windows starts up. I have put a log from Bitdefender_Supporttool.exe on Dropbox at http://dl.dropbox.com/u/76791980/BDSP_A2E_...05_01_09_09.zip

I have Bitdefender Antivirus Plus 2012 - Build 15.0.39.1639

Any help would be appreciated.

Mike

rootkit · May 2012

Hello Mike

Welcome to the forums!

Since you mentioned that you receive BSODs at startup, please send me the memory dumps from c:\windows\minidump\

You can upload them also on that service and send me back the link.

Take care.

rootkit · May 2012

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

or

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

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