Updates

LukacsB
LukacsB ✭
in General

Hi Chris,


I have problem with updates. In the events>updates: updates succeeded updates failed; the same date and hour. Updates succeeded 2012-05-24 - 16:43:31 and updates failed: 2012-05-24 - 16:43:31. What is the truth? I'm fed up of uninstalling and installing BDTS 2012. I did uninstalling using bitdefender tool even in safe mode, rebooted, CCleaner, rebooted, installing the product, rebooted, registered the product, updated, rebooted etc but the problem is not solved. For me it is important to know if the antivirus is updated in spite of this minor bug? Isent all the information but the error still persists. Can this be fixed?


Regards

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    You mentioned that you have reinstalled the product.


    In this case, I need some logs from the machine so I can check the state of the product.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • LukacsB
    LukacsB ✭

    Hi Chris!


    I sent all the information you asked for. Did you receive it?


    Regards.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The 2nd and 3rd link are invalid. Could you please resend those files?


    Thank you!

  • LukacsB
    LukacsB ✭

    Hi Chris,


    In the morning I sent you the links. Did you receive them?


    Regards

  • LukacsB
    LukacsB ✭

    Hi Chris,


    Is there any hope for fixing the problem?


    Regards

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I have analyzed the logs and I only found some tweaking/optimization software in the logs. Have you used then when Bitdefender was installed, especially on the registry cleaning part?


    Take care.

  • LukacsB
    LukacsB ✭

    Hi Chris!


    I used CCleaner and Ashampoo windows optimizer.


    Regards

  • LukacsB
    LukacsB ✭

    Hi Chris!


    I did a repair a few minutes ago and after rebooting the computer I open Bitdefender and on the left was written in red that there is a problem to fix. I updated and now the colour is green. But in events>updates the same problem: update succeeded, update failed; the same date and hour. Update failed error -1007. Can the problem be fixed?


    Regards

  • LukacsB
    LukacsB ✭

    Hi Chris!


    Is it possible to fix the problems with updates and restore point?


    Regards

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Could you please elaborate? What your trying to do with System Restore?


    Thank you!

  • LukacsB
    LukacsB ✭

    Hi Chris!


    I wanted to restore my pc to an earlier time. The restore was incomplete because some files were blocked by BDTS, and this is not for the first time. Regarding the updates, I solved the problem by reinstalling OS W7HP.I changed from W7HP64b to W7HP32b. For the time being I have no problems with updates. In events>update: update succeeded. I did do not a restore to see if it works. Reading the forum some have problems with updating Bitdefender. I hope that bitdefender team will fix this in the next build or update. I wish you success.


    Regards.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback!


    Please let me know if you have other questions.


    Take care.

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