Updates

Hi Chris,

I have problem with updates. In the events>updates: updates succeeded updates failed; the same date and hour. Updates succeeded 2012-05-24 - 16:43:31 and updates failed: 2012-05-24 - 16:43:31. What is the truth? I'm fed up of uninstalling and installing BDTS 2012. I did uninstalling using bitdefender tool even in safe mode, rebooted, CCleaner, rebooted, installing the product, rebooted, registered the product, updated, rebooted etc but the problem is not solved. For me it is important to know if the antivirus is updated in spite of this minor bug? Isent all the information but the error still persists. Can this be fixed?

Regards

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Comments

rootkit

Hello

You mentioned that you have reinstalled the product.

In this case, I need some logs from the machine so I can check the state of the product.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

LukacsB

Hi Chris!

I sent all the information you asked for. Did you receive it?

Regards.

rootkit

Hello

The 2nd and 3rd link are invalid. Could you please resend those files?

Thank you!

LukacsB

Hi Chris,

In the morning I sent you the links. Did you receive them?

Regards

LukacsB

Hi Chris,

Is there any hope for fixing the problem?

Regards

rootkit

Hello

I have analyzed the logs and I only found some tweaking/optimization software in the logs. Have you used then when Bitdefender was installed, especially on the registry cleaning part?

Take care.

LukacsB

Hi Chris!

I used CCleaner and Ashampoo windows optimizer.

Regards

LukacsB

Hi Chris!

I did a repair a few minutes ago and after rebooting the computer I open Bitdefender and on the left was written in red that there is a problem to fix. I updated and now the colour is green. But in events>updates the same problem: update succeeded, update failed; the same date and hour. Update failed error -1007. Can the problem be fixed?

Regards

LukacsB

Hi Chris!

Is it possible to fix the problems with updates and restore point?

Regards

rootkit

Hello

Could you please elaborate? What your trying to do with System Restore?

Thank you!

LukacsB

Hi Chris!

I wanted to restore my pc to an earlier time. The restore was incomplete because some files were blocked by BDTS, and this is not for the first time. Regarding the updates, I solved the problem by reinstalling OS W7HP.I changed from W7HP64b to W7HP32b. For the time being I have no problems with updates. In events>update: update succeeded. I did do not a restore to see if it works. Reading the forum some have problems with updating Bitdefender. I hope that bitdefender team will fix this in the next build or update. I wish you success.

Regards.

rootkit

Hello

Thank you very much for your feedback!

Please let me know if you have other questions.

Take care.