Bitdefender Security Service Terminated

Hello. The problem began yesterday. I was constantly receiving alerts that Bitdefender IS 2012 services were not responding. Also the program icon turned to grey. After a few restarts, the alerts stopped.

Today, I'm receiving messages (1 message per 30 minutes) that Bitdefender Antivirus and Firewall are deactivated. Then, a message from Bitdefender Security Service that it encountered a problem and it had to be terminated. No grey icon, no issues to fix.

Fault Signature

szAppName: vsserv.exe

szAppVer: 15.0.38.1596

szModName: unknown

szModVer: 0.0.0.0

offset: 1f06470c

OS: Windows XP SP3 fully updated

Looking forward to your help

Find more posts tagged with

Comments

Hello. Today program's icon turned to grey (Bitdefender Services not responding...). I've tried a lot of restarts but the problem persists.

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Hi Christian,

After an update today, I'm NOT receiving any alerts or messages from bitdefender. Everything is OK now.

However, I ran Bitdefender_Supporttool.exe (I could not of course reproduce the issue). I'll send the generated log by PM the following minutes.

Looking forward to your reply

Thank you very much!

Hello

The logs are clean, I couldn't find any issues.

If you will need assistance in the future, don't hesitate to contact us.

Take care.

Christian thank you very much for your reply!

Hello

You are most welcome!

In this case, I declare the situation resolved and the topic closed.

Take care.

Quick Links