BD AV v10 Update Frustrations

Ok, I am just about to give up entirely on this product <img class= " /> . I have uninistalled v10 using the uninstall toll and rebooted. I have re-installed the Apr18 version and rebooted. I have downloaded and ran the weekly.exe for v10 and rebooted. Further, I have attempted to contact tech support (several times) and gave up after waiting for 90 minutes each time. I am seriously considering seeking my money back for thsi product and going elsewhere.

After doing all this, I still continue to experience update failures. There is no problem with my install contacting the update server initially and checking routine (it appears). It even provides me with a prompt of the updates that needed to be downloaded. The problem continues to be as the updates are being downloaded to my PC, the Update percentage progress bar indicates 30%, 66%, 100%, 174%, 180948%, etc. All the while the file progression download status hangs at 0% then goes back to checking, the updating....and ultimately the entire update fails with an error "could not contact update server".

Additionally, I have checked my XP Home Office firewall settings and there is no issue there.

Does anyone have any further suggestions? I am just about at wits end with this product and the support provided. One would think update problems originated by vendor code bugs would be met with rapid tech support in order to keep customers happy. Heck, the amount of downtime this has caused me, I could have gone with another av product. :unsure:

thanks for any help on this.

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Comments

alexcrist

Hi KJM,

Did you try other update servers? If you didn't, open BitDefender Management Console, go to Update -> Settings and, at Primary update location settings type one of these:

http://upgrade.bitdefender.com/ (default setting)

http://upgrade1.bitdefender.com/

http://upgrade2.bitdefender.com/

http://upgrade3.bitdefender.com/

http://upgrade4.bitdefender.com/

After you type one of these addresses, click on Apply and try to update again. If it doesn't work, try another server.

If none of these servers work, post here to see if anyone else has another solution.

The problem you have it's not caused by a bug in BitDefender's code. It's caused by the packets (update files) being corrupted while they get downloaded.

That means you either have connections problems (your connection has many fluctuations) or your ISP has some settings that doesn't allow BD to properly download it's updates (maybe you have a proxy server(?) ).

Post if it worked or not,

Cris.

sasa843

Hi KJM, and Welcome

Another possible solution would be the next one: go to the BitDefender installation directory- C:\Program Files\Softwin\BitDefender10-find the file Bdpredir.sys and rename it with Bdpredir_old.sys-then find the file Bdpredir.dll and rename with Bdpredir_old.dll-reboot computer and try to update your AV.

Let us know if this helped.

Best Regards

meg40@htc.net

That did it! Renaming the .sys and the .dll file proved to fix it. I also re-pointed my update server per Cris' suggestions. So I am once more on my way to obtaining regular updates.

Thank you both for your very helpful suggestions. Much appreciated!!!

Regards

KJM

sasa843

You are Welcome.

Ziankovich

I have this problem too for 1,5 months. I think it is not the best possibility for fixing it. The problem is a timeout for livesrv.exe. If I have a small channel (dial-up) after 60 seconds update is stopping by timeout downloading big files (more than 300 Kb). I can not find the place in config files or in register to fix this parameter.

I think it will be great to increase the timeout in next releases or make a place in configuration to change it.

Bitdefender is really super antivirus, but I can't use it without updates.

Thank you.

Niels

Hi Ziankovich

In the meantime you can manually download the virussignatures :

http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

You can choose for weekly or cumulative. The best thing is cumulative.

Here are the installation instructions : http://kb.bitdefender.com/KB28-en--How-to-...-daily.zip.html

Regards

Niels

Ziankovich

Thank's for support.

In the last update this bug was fixed and now I have no problem.

Thank's a lot once more.

Niels

Hi Ziankovich

That was gladly done.

Regards

Niels

Elf

My thanks too, Niels. If you weren't so far away (New Zealand), I'd kiss you!

I've had the same problems, and this solution is (currently) working. And I'm very pleased I didn't have to re-load BD over my dial-up connection.

And thank you for offering useful advice, without yelling at the BD guys, who I'm sure are very busy.

Of course, I might curse you next week if it turns out this creates other problems, but for now:

Everyone try it!

mihai_romanian

Hmm one important issue to KJM live support is the one u can contact in less then 3 minites by going to the officiall website of BD.As for the support team(which is another thing and they ussualy keep in touch by email) it's more complicated.Ussualy i wait for their respons to arrive in a few days and sometimes under a week.If you want fast support go to LIVE SUPPORT!!!

Niels

My thanks too, Niels. If you weren't so far away (New Zealand), I'd kiss you!

I've had the same problems, and this solution is (currently) working. And I'm very pleased I didn't have to re-load BD over my dial-up connection.

And thank you for offering useful advice, without yelling at the BD guys, who I'm sure are very busy.

Of course, I might curse you next week if it turns out this creates other problems, but for now:

Everyone try it!

It was a pleasure that I could help you. But try also what Cris suggested. Don't forget to confirm by pressing on ok.

Regards

Niels