Windows Activation Error 0xc004d401

backcountrydavid

Hey all,

Ever since installing BitDefender 2012, I have been receiving "Windows activation error 0xc004d401". This is problematic because I lose administrative control of my computer. I actually need to go into safe mode to uninstall BitDef. If I uninstall BitDefender the problem is resolved, but I would like to use BitDef AV. I am running windows Vista and my version is current on it's updates. Is there anyway to fix this, or do I need to go with a different AV?

Thanks for the help,

David

rootkit

Hi David

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

backcountrydavid

Perhaps a silly question, but do you want the log file with Bitdefender installed or without?

-David

rootkit

Hello

I will check it even if Bitdefender is not installed.

The results will be posted here here ASAP.

Thank you!

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hello

Please also send me the Autoruns log.

Thank you. Have a great weekend!