Update Error

Cooldudeachyut
Cooldudeachyut
in Update

I want to update Bit Defender total security but it says you have to configure your account to receive signature updates. I tried to configure it a lot but I cant. I tried to login many but I cant receive updates.Please solve this issue.

Comments

  • rootkit
    rootkit ✭✭✭

    Hello,


    Thank you for your interest in our Bitdefender security solution.


    Please give us more information about your Bitdefender acquisition in order to trace your order and provide you with the necessary information.


    Have you bought the product online or offline from one of our distributors?


    If purchased online, please give us your:


    1. order ID, name of the online/retail store,


    2. your full name and the e-mail address used when you made the purchase,


    3. the purchased product,


    4. the date of purchase,


    5. country and some other information you might find useful.


    Send all the information via PM.


    DO NOT POST THEM ON THE FORUMS!!!


    We are looking forward to your reply.

  • dmforer
    dmforer

    I am having the same issue. This is very frustrating!!


    Hello,


    Thank you for your interest in our Bitdefender security solution.


    Please give us more information about your Bitdefender acquisition in order to trace your order and provide you with the necessary information.


    Have you bought the product online or offline from one of our distributors?


    If purchased online, please give us your:


    1. order ID, name of the online/retail store,


    2. your full name and the e-mail address used when you made the purchase,


    3. the purchased product,


    4. the date of purchase,


    5. country and some other information you might find useful.


    Send all the information via PM.


    DO NOT POST THEM ON THE FORUMS!!!


    We are looking forward to your reply.

  • rootkit
    rootkit ✭✭✭

    Hi dmforer :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

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