Install Total Security 2012

paulzanini · June 2012

I upgraded from 2009 to 2012 Total security about 3 weeks ago.

I have raised a Ticket and there's been no feedback on solutions for my installation problems - Ticket ID:201205251011131

Summary -

* Dell PC running XP SP3 32bit - meeting all system requirements

* Have de-installed all conflict software.

* Have deinstalled BD using uninstall utility and re-installed.

* Installing BD Total - it installs okay and updates the Virus database but then when you reboot - you get the blue screen of death (See attached)

* You reboot and go into Last Know configuration and it boot_s - the BD Shelf-icon is "Black" and cant get it to activate.

* I have emailed support and there's no more responses since the 6th of June.. I am thinking to ask for a refund...

Previously, they asked for the BD* Files (see attached) which were sent to the TICKET ID.

Anyone experience BLUE screen of death issue on installation - please help..

*** STOP: 0x0000007F ... this is the error message code..

Thanks

Paul

rootkit · June 2012

Hi Paul

Welcome to the forums!

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

or

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

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