[resolved] Internet Security 2012 Issues

Hi there, i bought BD IS 2012 and i have had a lot of problems with it. Another day i opened event viewer (I'm using Windows 7 64bits SP1) and I see in the tab Security this error in Audit failure with this message:

Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.

File Name: \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00148_003\avcuf64.dll

And also the IDS dont work, i put it on agressive mode for testing and never had errors, and i bought de IS 2012 a lot of months ago

And finaly, recently i've repaired that the parental control in the tab Events in Bitdefender ever blocks the sites that i open with the event network access requested --- bloqued

I reinstaled correctly a lot of times, repaired and formated my pc and nothing to solve that issue. What should i do?

Note: I made the repair in the software a hour ago and now i was trying to activate the AVC it doesnt switch to on. What is this???

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krusty

Nothing?

columbo

Hi krust,

Apologies for the delay, but we only have one Tech Support Mod. here, Christian, and you happen to catch Bitdefender during their recent release of their 2013 beta, so I thinks he's trying to work both departments and is probably under a heavy work load.

Please hang in there, and you should get a response soon.

Thank you for your patience

Take care.

columbo

Correcting myself...the newly released 2013 version

krusty

OK, i understood, thanks for the reply.

rootkit

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

After you install the new version, if needed, we will continue the conversation on the new area from here:

http://forum.bitdefender.com/index.php?showforum=293

Thank you.

krusty

I've instaled BDIS 2013 two days ago, but i had another issue, i cant play a game online with the suite 2013 instaled on my PC, and i downgraded to 2012, after this the game runs normally. I will wait a bit to upgrade again thanks

rootkit

Hello

Can you please tell me what game are your trying to play?

I need this information so we can run some tests.

Also, did you installed the latest update?

http://forum.bitdefender.com/index.php?showtopic=35500

Take care.

krusty

Hello

Can you please tell me what game are your trying to play?

I need this information so we can run some tests.

Also, did you installed the latest update?

http://forum.bitdefender.com/index.php?showtopic=35500

Take care.

I was trying to play #### 12 online, after i've installed BDIS 2013 the game freezes and crashes when I start the game, and the game and BD 2013 and Origin from EA games was updated. I've turned game mode ON also OFF for tests

When I make a clean install of BD 2012 the game runs normally

I liked a lot the new release (2013), but beyond this game issue, the AVC still not working.

rootkit

Hello

Have you tried to put the game to exclusions?

What error do you received from AVC?

Thank you!

krusty

The AVC error is

"Code Integrity determined that the page hashes of an image file are not valid. The file could be improperly signed without page hashes or corrupt due to unauthorized modification. The invalid hashes could indicate a potential disk device error.

File Name: \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender 2013\active virus control\Avc3_00149_002\avcuf64.dll"

And i didnt exclude the game, just turned game mode on

Thanks

rootkit

Hello

Since you have Bitdefender 2013 now, I recommend you to continue this discussion on the dedicated area

http://forum.bitdefender.com/index.php?showforum=293

Thank you very much for understanding.

Have a great day!

krusty

OK, I uninstalled IS 2012 and intalled 2013 again, if I have another issue i will post in the BDIS 2013 forum

Thanks

rootkit

Hello

You are most welcome!

We will take there if you have other questions.

Have a great day!