[escalated] Can't Use Sandbox!

realkaka2204

When I Install Bitdefender Internet Security 2013, I can't use sandbox on Waterfox 13. Which is happened with IE 10. Please help me!!!

This is picture:

I'm use Windows 8 RP x64

IE 10 and Waterfox 13.

Thanks,

Regards.

realkaka2204

I had a other problem: I can't login to My Bitdefender. When I fill E-mail and password->click login and then nothing wasn't occured. (on Waterfox 13 and IE 10)

Please help me!!!

thanks,

regards.

realkaka2204

I'm sorry . But I still have one issue. When I set AVC to "Aggressive", then It's automatically reset to "Normal".

Please help!!!

Thanks,

Regards.

PS: BIS 2013 is very good. That my issues are not effected me, but I hope it fixed soon

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

realkaka2204

I sent it.

Nowadays, I login to "My Bitdefender" normally, but other issues remains.

Thanks,

Regards.

rootkit

Hello

First of all, the Sandbox module is compatible with Firefox, not with other "clones" that use the same engine.

Regarding IE 10, I will test it out and get back to you with an answer.

Take care.

URIEL

Hi i have a same problem with Google Chrome 20 and Firefox 13.

I use Windows 8 RP x64!

Regards!

rootkit

Hello

Welcome to the forums!

The sandbox module is working properly on IE 10?

Thank you!

realkaka2204

On my system, The sandbox module isn't working on IE 10.

Picture:

Beside, I still facing with other problem. I can't set "Aggressive" for AVC, It automatically set "normal" when I close the main interface of Bitdefender.

I use Win 8 RP x64 and Bitdefender Internet Security 2013 x64

Regards.

realkaka2204

I have installed Firefox 14.0.1 and facing with same issue. Seem have issue about Sandbox on Windows 8 RP x64

(I use Win 8 RP x64 and Bitdefender Internet Security 2013)

rootkit

Hello

Sorry for the delayed reply.

This module will be compatible with the final version of Windows 8. Also, Sandbox is not compatible with Windows XP, only Vista/7 and soon 8.

Thank you very much for your patience.

superman24101994

It still show "not support in Windows XP" now.

I test on IE 10, Firefox 15 Beta 6, Google Chrome 22

rootkit

Hello

The issue will be resolved in a future update and the module will be compatible with the usual browsers under Windows 8 too.

Thank you!

realkaka2204

Hi, Christian

I have updated latest build 16.20.0.1483. Sandbox working perfectly on Firefox, but IE10 not

realkaka2204

Hi, Christian

Latest build 16.21.0.1504, Sandbox working normally with IE 10 on Windows 8 Pro.

My problem is solved.

Thanks

Georgia

Thank you for your feedback.

Since the issue is now resolved, I declare this topic closed.

Should you have any enquiries or require further assistance, please get in touch with us through our contact form:

http://www.bitdefender.com/support/contact-us.html

Have a nice day!