Birdefender Internet Security 2011 Error

Hello, I've been using this product for a little over a year now with not 1 single problem. Then all the sudden a few days ago its said i neede dto fix and issue and update, which I have tried multiple times. I've searched and tried everything that I've found, including some download patch.

I've tried upgrading to 2012 and also 2013, and both struggle to even boot up my PC after the install. When I'm able to get it booted up, my PC completely locks up upon running a game I play called Final Fantasy XI Online. Like I said, not a single problem with 2011 until I got this update error.This is on windows 7 32 bit and can help provide whatever info is needed to fix.

here is a pic of the error

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rootkit

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Sithel

Thanks for the quick reply, I generated that file and PM'd you the link to the download.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Sithel

I've PM'd you that log file twice and you keep posting an automatically generated reply 3 times now. Can you look at the file and let me know what the issue is?

Thanks

rootkit

Hello

I only received the support tool log, the one from Autoruns is not in Inbox.

Post here the download link if you can't send it over.

Have a great day!

Sithel

Hello,

I PM'd you the AutoRun file just now.

Thank you.

rootkit

Hello

Please check you PM in about 15 minutes, I will send you a message.

Also, please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

We have released an update and it should run just fine on your machine.

http://forum.bitdefender.com/index.php?sho...st&p=148172

Thank you!

Sithel

Thanks for the tip from the PM. Sorry I can't use the 2013 Version, it won't allow me to run a game I play no matter if i make an exception or not.

You mentioned i may have other security programs running. Only other thing i had was some Registry cleaning software, but its been working with it just fine for months up until a few days ago. I wouldn't really think a registry cleaner is a security software, but I took it off anyway. Removing this still didn't help.

So I completely uninstall Bitdefender 20011, did a system restore to when I know it was working fine. Then re install Bitdefender 2011, and so far it seems to be working and Auto updating.

seemashah

Hello

Please check you PM in about 15 minutes, I will send you a message.

Also, please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

We have released an update and it should run just fine on your machine.

http://forum.bitdefender.com/index.php?sho...st&p=148172

Thank you!

This is why i like this forum a lot because the problems got solved that too easy!

rootkit

Thank you very much for your feedback!

If you need anything else, just post and I will provide you an answer ASAP!

Take care.