[resolved] Problem With Outlook 2010

rnuis

Hello,

I also have a problem with Outlook 2010 everytime i close it , Outlook says it doesn't work correct and need too restart Outlook 2010 too solve the problem but the problem doesn't solve and the next time i got the same message. Can Bitdefender help me please i have Bitdefender internet security 2013 on my system.

Greats,

rnuis

rnuis

Hello,

I also have a problem with Outlook 2010 everytime i close it , Outlook says it doesn't work correct and need too restart Outlook 2010 too solve the problem but the problem doesn't solve and the next time i got the same message. Can Bitdefender help me please i have Bitdefender internet security 2013 on my system.

Greats,

rnuis

Can no one help me with this???

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rnuis

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

Ok i will do that then.

Greats,

rnuis

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rnuis

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Christian,

I wanted too send the link too you but youre Pm doesn't work!!

Greats,

rnuis

rnuis

Christian,

I wanted too send the link too you but youre Pm doesn't work!!

Greats,

rnuis

I have send you the link trough youre Pm

rnuis

I have send you the link trough youre Pm

Can someone from Bitdefender please respond back too help me???

Greatz,

rnuis

rootkit

Hello

Do you have the Antispam module activated in Bitdefender? If so, please temporary turn it off from the main window, reboot your PC and let me know if Outlook is working now.

Take care.

rnuis

Hello

Do you have the Antispam module activated in Bitdefender? If so, please temporary turn it off from the main window, reboot your PC and let me know if Outlook is working now.

Take care.

Chrisyian,

Thank you for your reply , i did what you asked me too do but it didn't work the problem was still there when the anti spam was off.

I hope for a other solution.

Greats,

rnuis

rootkit

Hello

Please open the main interface and click on settings. Go to to Antivirus->Shield. From there turn off Active Virus Control and let me know if you are able to start Outlook now.

Have a great day!

rnuis

Hello

Please open the main interface and click on settings. Go to to Antivirus->Shield. From there turn off Active Virus Control and let me know if you are able to start Outlook now.

Have a great day!

The problem isn't that it won't start but when i close it i get the message , but it also doesn't help when i turn off actve virus control.

Greats,

rnuis

rnuis

The problem isn't that it won't start but when i close it i get the message , but it also doesn't help when i turn off actve virus control.

Greats,

rnuis

Please need some help because i want too have solved this problem!!!

Greats,

rnuis

rnuis

Please need some help because i want too have solved this problem!!!

Greats,

rnuis

Hello Bitdefender people,

Are you sleeping or what , i find the help service at Bitdefender not too good when i compare it too Avast or other vendors because i have a problem with Outlook 2010 because of Bitdefender 2013 and the help ik get is NOT that GOOD!!!

Please need some good help here or i will step too Kaspersky 2012 i think when the help stays this way.

Greats,

rnuis

rootkit

Hello

Sorry for the delayed reply.

For the current situation, I recommend you to backup your email using the method posted here:

http://www.addictivetips.com/windows-tips/...ort-and-export/

After this, please uninstall the current version of Office. Reboot and reinstall it. Run Windows Update to install all the updates for it and let me know if everything is OK now.

Thank you!

rnuis

Hello

Sorry for the delayed reply.

For the current situation, I recommend you to backup your email using the method posted here:

http://www.addictivetips.com/windows-tips/...ort-and-export/

After this, please uninstall the current version of Office. Reboot and reinstall it. Run Windows Update to install all the updates for it and let me know if everything is OK now.

Thank you!

Ok i wi'll give it a try and let you now how it went , i hope the respons wi'll be better and faster from Bitdefender.

Greats,

rnuis

rnuis

Ok i wi'll give it a try and let you now how it went , i hope the respons wi'll be better and faster from Bitdefender.

Greats,

rnuis

Hello Christian,

I did as you asked me too do and uninstelled office 2010 and reinstalled it but i still got the same problem so it didn't help have you got any other solution??

Greats,

rnuis

rnuis

Hello Christian,

I did as you asked me too do and uninstelled office 2010 and reinstalled it but i still got the same problem so it didn't help have you got any other solution??

Greats,

rnuis

Hello ,

The problem is solved in the New 1406 build i don't have the problem anymore.

Greats,

rnuis

rootkit

Hello

I am glad to hear that.

In this case, I declare the situation resolved.

Have a great week!