[resolved] Bitdefender 2013 Registration

Ahab
Ahab
in Installation

Hi


Having attempted to install a recently purchased copy of Total Security 2012 and it failing on registration (cannot find dpreg.exe) I downloaded and installed the 2013 version. Unfortunately this does the same. Any ideas why this is happening and what I need to do to resolve this?


So far, I have tried the following:


Clean install and registration of 2012 - FAIL


Unistall and reinstall and registration of 2012 - FAIL


Uninstall, registry clean, reinstall and registration of 2012 - FAIL


Uninstall, registry clean, install of 2013 and registration - FAIL


All FAILs are on the failure to find dpreg.exe in the BitDefender folder. Therefore, the product appears to be fully installed but will not work because I cannot register it. <img class=" />


I have the licence key provided when I purchased the 2012 version.


post-106716-1341238270_thumb.jpg

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Thank you very much for your feedback.


    Could you please create a support tool from that machine so we can further investigate your case?


    -Open Bitdefender using the icon from your Desktop.


    -In the bottom right corner you have "Help & support" section, please click on it.


    -In the new window, click on the last option, "Contact Support".


    -Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.


    -Please provide a valid e-mail address/Name/Country/Issue description.


    -The tool will collect the logs from your PC, please be patient.


    -When everything is finished, an archive will be created on your Desktop.


    Upload that archive on:


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.


    Have a nice day!

  • Ahab
    Ahab

    Hi


    I have raised the ticket number: 201207021016811 with the support team for this.


    Regards


    Hi :)


    Welcome to the forums.


    Thank you very much for your feedback.


    Could you please create a support tool from that machine so we can further investigate your case?


    -Open Bitdefender using the icon from your Desktop.


    -In the bottom right corner you have "Help & support" section, please click on it.


    -In the new window, click on the last option, "Contact Support".


    -Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.


    -Please provide a valid e-mail address/Name/Country/Issue description.


    -The tool will collect the logs from your PC, please be patient.


    -When everything is finished, an archive will be created on your Desktop.


    Upload that archive on:


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.


    Have a nice day!

  • rootkit
    rootkit ✭✭✭
    edited July 2012

    Hello :)


    In that ticket I can see that you resolved the issue.


    Do you still need assistance on this?


    Take care.

  • Ahab
    Ahab
    Hello :)


    In that ticket I can see that you resolved the issue.


    Do you still need assistance on this?


    Take care.


    Hi


    All fixed now once I had carried out the instructions I was sent.


    Many thanks

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback!


    I will consider this case resolved and the topic closed.


    Have a great day!

This discussion has been closed.

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