[resolved] Bitdefender 2013 Registration

Ahab

Hi

Having attempted to install a recently purchased copy of Total Security 2012 and it failing on registration (cannot find dpreg.exe) I downloaded and installed the 2013 version. Unfortunately this does the same. Any ideas why this is happening and what I need to do to resolve this?

So far, I have tried the following:

Clean install and registration of 2012 - FAIL

Unistall and reinstall and registration of 2012 - FAIL

Uninstall, registry clean, reinstall and registration of 2012 - FAIL

Uninstall, registry clean, install of 2013 and registration - FAIL

All FAILs are on the failure to find dpreg.exe in the BitDefender folder. Therefore, the product appears to be fully installed but will not work because I cannot register it. " />

I have the licence key provided when I purchased the 2012 version.

rootkit

Hi

Welcome to the forums.

Thank you very much for your feedback.

Could you please create a support tool from that machine so we can further investigate your case?

-Open Bitdefender using the icon from your Desktop.

-In the bottom right corner you have "Help & support" section, please click on it.

-In the new window, click on the last option, "Contact Support".

-Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.

-Please provide a valid e-mail address/Name/Country/Issue description.

-The tool will collect the logs from your PC, please be patient.

-When everything is finished, an archive will be created on your Desktop.

Upload that archive on:

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.

Have a nice day!

Ahab

Hi

I have raised the ticket number: 201207021016811 with the support team for this.

Regards

Hi

Welcome to the forums.

Thank you very much for your feedback.

Could you please create a support tool from that machine so we can further investigate your case?

-Open Bitdefender using the icon from your Desktop.

-In the bottom right corner you have "Help & support" section, please click on it.

-In the new window, click on the last option, "Contact Support".

-Check the option “By checking this box, I agree to allow Bitdefender Support Tool gather Bitdefender related information from my system” and click on “Next”.

-Please provide a valid e-mail address/Name/Country/Issue description.

-The tool will collect the logs from your PC, please be patient.

-When everything is finished, an archive will be created on your Desktop.

Upload that archive on:

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID here.

Have a nice day!

rootkit

Hello

In that ticket I can see that you resolved the issue.

Do you still need assistance on this?

Take care.

Ahab

Hello

In that ticket I can see that you resolved the issue.

Do you still need assistance on this?

Take care.

Hi

All fixed now once I had carried out the instructions I was sent.

Many thanks

rootkit

Hello

Thank you very much for your feedback!

I will consider this case resolved and the topic closed.

Have a great day!