[resolved] Empty Safebox 6% Full

Lee_S

Hello,

My safebox is empty, but shows as 6% full.

Not only that, I cannot get it to work. Clicking on Manage folders does nothing, neither does 'Go to Dashboard', and 'Auto Sync' switch keeps going to off. Also, every time I open the settings, I have to enable safebox.

It's a very strange feature.

My Bitdefender shows 7% used

rootkit

Hello

Please send me a PM with your email address(the one that you used to activate Bitdefender) and your current license key.

Also, I will need your permission to reset your password so I can log on in your account and check the settings.

Please do NOT post these on the forums.

Thank you!

rootkit

Hi

Thank you for the credentials.

I have sent all the data to the Safebox team and I will come back with an answer soon.

Thank you!

Lee_S

Hi

Thank you for the credentials.

I have sent all the data to the Safebox team and I will come back with an answer soon.

Thank you!

Thanks for that.

I clicked the link in the e-mail to change my password, but I get the following error screen:

Please advise.

Thank you.

rootkit

Hello

We are still working to troubleshoot this, please do not access the only account until I tell you everything is functioning properly.

Thank you!

cohbraz

Hello

Please send me a PM with your email address(the one that you used to activate Bitdefender) and your current license key.

Also, I will need your permission to reset your password so I can log on in your account and check the settings.

Please do NOT post these on the forums.

Thank you!

Christian, I am having the exact same problem except my empty space is showing as 33% full of 25GB, even though my "Files and Folders" and "recycle Bin" are both empty. I am going to PM you my account email and license key as well.

Lee_S

Thank you for fixing it.

rootkit

Hi Lee

You are most welcome.

@ cohbraz

Please check you PM and reply back. We need to access your account.

Thank you for understanding!

cohbraz

@ cohbraz

Please check you PM and reply back. We need to access your account.

Thank you for understanding!

Thanks. I replied to your PM. Feel free do do whatever it takes to fix this issue.

rootkit

Hello

Your case was forwarded to our developers and I should receive an answer soon.

Thank you for your patience!

rootkit

Hello

@ cohbraz

Everything should be OK right, we have solved the issue with your account.

Thank you!

cohbraz

Hello

@ cohbraz

Everything should be OK right, we have solved the issue with your account.

Thank you!

I uploaded a few items to safebox, then deleted them.Safebox is showing 11% full even though there is nothing in the Safebox or Recycle Bin. Also, anytime I go to mybitdefender.com and try to upload something to Safebox, I will get an internal server error or a failure to create... error.

rootkit

Hello

Could you please send me again the email address via PM?

With your permission, I will reset the password and start troubleshooting this.

Take care.

cohbraz

Hello

Could you please send me again the email address via PM?

With your permission, I will reset the password and start troubleshooting this.

Take care.

I sent you the PM yesterday. Did you get it?

rootkit

Hello

My colleagues from Safebox team resolved the issue for both accounts.

Unfortunately, you can not move the Safebox licenses from one account to another.

The extra space on our servers is linked to the account, not the license key.

Take care.

cohbraz

Hello

My colleagues from Safebox team resolved the issue for both accounts.

Unfortunately, you can not move the Safebox licenses from one account to another.

The extra space on our servers is linked to the account, not the license key.

Take care.

Ok. Thank you for looking into this.

rootkit

Hello

You are most welcome!

I am glad we were able to fix this.

Should you need any further assistance, please do not hesitate to contact us.

Take care.