[resolved] Lost 90 Days Of 2011 Version On Install

rich86audio

I didn't think that this would happen because I was pretty sure the BitDefender pop-up (that prompted me to upgrade my 2011 install), said that I wouldn't lose the remaining days of my 2011 version - about 90 days!

I now see that the uninstall program wiped out that "day counter" along with my old 2011 version.

My 1st question is: Will I ever get my 88 days back?

2nd question is: Will my other 2 installations start when I upgraded this one OR do they start from this 1st install date?

Thanks...

Bridgingloanltd

Thanks For Your New products

rich86audio

So, I'm the only one who has a problem with losing 3 months of a program that worked just fine?

rootkit

Hi Richard

Please send me via PM your email address(the one that you used to register your Bitdefender Account) and the activation keys(the old one and the new one).

I will merge them and you will recover those days.

Also, for the 2nd installation, the counter will start from the day of the first installation. If you install the product now on a PC and on the second after 30 days, on the last one you will have 365 days-30(from the original activation date).

Thank you!

rootkit

Hello Richard,

I have forwarded your case to Customer Service.

They will make the changes in your account.

Thank you!

rich86audio

Thank you Christian,

I now have my lost days back!

Richard C.

rootkit

Hi Richard

You are most welcome!

My colleagues added those days to the current license key manually.

I declare the current case resolved.

Have a great weekend!