Difference In The Issues

coolcool1227 · July 2012

Kindly see the attachment that there is the difference in the issue count and the pending issues displayed.

rootkit · July 2012

Hi ONT

Please let the product in that state and generate me a support tool log with the new tool available here:

If the file is too big to attach it, upload it on

or

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day!

coolcool1227 · July 2012

Ok. Its a random issue and when it will re-occur I'll sent you the requested logs.

rootkit · July 2012

Hi

Thank you for the feedback!

Let me know if when you encounter the same situation.

Have a great weekend!

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