Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Forum Access Issues

Options
w.anderson@wcira.com
w.anderson@wcira.com ✭✭✭
in General

When I try to access the forums from my home ISP (Shaw cable Canada) I get a message saying the menu is disabled and that I am not allowed to access the forums (from the Bitdefender page). Using the same login and accessing from my work ISP I can login and access all the forums. Do you have some specific ISP IP addresses blacklisted?


Thank you,


Wilson

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Wilson :)


    Welcome back!


    From your home PC, please access this website http://whatismyipaddress.com/ and on the right side you will see your current IP.


    Please send me a PM with it so I take a look in the Antispam database.


    DO NOT POST IT ON THE FORUMS!


    Take care.

  • w.anderson@wcira.com
    w.anderson@wcira.com ✭✭✭
    Options

    Hi Christian,


    PM sent as requested.


    Thank you,


    Visiter555

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    I have unblocked that IP and you dhould be able to log in now from home :)


    Have a great day!

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Form your last PM, I understand the issue is now solved.


    In this case, I declare this topic closed.


    Have a great week!

This discussion has been closed.

All Time Leaders

Categories

Defenders of the month