Bitdef Causing Crashes With Firefox?

Have had problems all day with Firefox crashing. After googling the problem I found this on the firefox forum :-

More information, from the crash report for the first Crash ID listed in "More system details":

https://crash-stats.mozilla.com/report/inde...3c-4d14c2120719 Firefox 14.0.1 Crash Report [@ StrChrIA ]

.....the crash report links to a related bug,

Bug 530074 - Crash [@ StrChrIA from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)]

So, your crash seems to be related to Bit Defender antivirus software or one if its components (BdProvider.dll). I did a google search and according to this page, the file BdProvider.dll is the Bitdefender parental provider plugin.

If Firefox no longer crashes when you restart with add-ons disabled, look in the Firefox Add-ons Extensions list for any BitDefender add-on and disable it (see Disable or remove Add-ons for details), then restart Firefox to see if the crashes stop.

You could also contact BitDefender support or ask for help on the BitDefender forums.

WTF is going on at BitDef - the 2013 program seems rubbish. I have less bugs in the garden after a particularly wet start to the year!!

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Comments

ayrton2388

Yes! happens to me too. For me, BD also causes Blue Screens. This used to be the best protection solution... wth happened?

AstroMax

Me too, FF 14.0.1 crashing continuosly, both on 32 and 64 bits machines. <img class= " />

Towle

No problem here but I am using a Firefox alternative called "Pale Moon 12.3" you can import all your bookmarks from FF into this. It has a migration tool

Pale Moon Project

ozziebear

Have had problems all day with Firefox crashing. After googling the problem I found this on the firefox forum :-

More information, from the crash report for the first Crash ID listed in "More system details":

https://crash-stats.mozilla.com/report/inde...3c-4d14c2120719 Firefox 14.0.1 Crash Report [@ StrChrIA ]

.....the crash report links to a related bug,

Bug 530074 - Crash [@ StrChrIA from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)]

So, your crash seems to be related to Bit Defender antivirus software or one if its components (BdProvider.dll). I did a google search and according to this page, the file BdProvider.dll is the Bitdefender parental provider plugin.

If Firefox no longer crashes when you restart with add-ons disabled, look in the Firefox Add-ons Extensions list for any BitDefender add-on and disable it (see Disable or remove Add-ons for details), then restart Firefox to see if the crashes stop.

You could also contact BitDefender support or ask for help on the BitDefender forums.

WTF is going on at BitDef - the 2013 program seems rubbish. I have less bugs in the garden after a particularly wet start to the year!!

I also have a problem with FF crashing.

ozziebear

I also have a problem with FF crashing.

On the FireFox forum, many people are complaining about FF crashing after update to version 14.0.1. Not all of them use Bitdefender so maybe its a FF thing.

golfe

I am having same problem, not sure if Firefox or Bitdefender issue. Possibly Firefox because BIS2013 was working fine with Firefox 13.0.X.

alexx69

Hello for everyone,

This topic is really interesting for me because I want to upgrade my Firefox soon. It would be nice if some of you send feedback when the problem is solved.

Thank you,

Regards.

rgeneson

I've confirmed (on my Win7 64bit at least) that there is an interaction between BitDefender Internet Security 2013 and Firefox 14.0.1 which causes Firefox to crash. Removal of BitDef resolves issue and re-install re-creates issue. The crash report from Firefox is not incredibly helpful but I'm happy to provide if you'd like. Flash content seems to provoke more frequent break-downs but is not a necessary condition for Firefox to bomb out. I'll mess around with my specific settings to see if I can't discover which BitDef module (if any) is the culprit.

Tom H

Thanks for posting ..

I get constant crashing also..

Why don't Bitdefender and Mozilla get together to work out the TONS of issues between the two of them.

I NEVER would have bought Bitdefender had I known they had so many issues with Firefox and Thunderbird !

LukacsB

Hello,

I did not have any problem with FF crashing. BDTS 2013 and FF 13.0.1 worked fine. Updating FF to 14.0.1 has brought many crashes.

egards

AstroMax

It may well be a FF 14.0.1 problem, google Firefox 14.0.1 crash.

rootkit

Hello

Welcome (back) to the forums!

Thank you for your feedback.

This discussion will continue over here:

http://forum.bitdefender.com/index.php?showtopic=35932

Have a great weekend!