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Where Are Bitdef Support On These Forums?

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stagedoor
stagedoor
in General

Once again I am querying where the Bit Defender support staff on these forums - the last post I can find from support staff is four days ago - amidst a host of problems from the users?


Customer support is not a priority it seems.


If you are going to provide a forum within the company then the least you can do is monitor it and respond to the problems.

Comments

  • Towle
    Towle
    edited July 2012
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    Once again I am querying where the Bit Defender support staff on these forums - the last post I can find from support staff is four days ago - amidst a host of problems from the users?


    Customer support is not a priority it seems.


    If you are going to provide a forum within the company then the least you can do is monitor it and respond to the problems.


    Maybe they are in the labs in Romania fixing the problems? :P:o


    Christian the Tech Support Engineer has set his Last Seen to private..


    Last Seen: Private
  • AstroMax
    AstroMax
    edited July 2012
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    Maybe they are in the labs in Romania fixing the problems? :P:o


    Christian the Tech Support Engineer has set his Last Seen to private..


    Bitten by a vampire? <img class=" />

  • Tom H
    Tom H
    Options

    Christian the Tech Support Engineer told me to upgrade from IS 2012 to 2013 so I did, and now I seem to have even more problems and even LESS support.

  • berryracer
    berryracer
    Options

    Bitdefender is a great product but their support ###### big time

  • AstroMax
    AstroMax
    Options

    I did the following check:


    went to members list, started looking for members whose name begins with a, b, c.... and filtered by "Technical support".


    You'll find that there are several members "Technical support" with very few posts, only few "Technical support" members seem to be active. Dunno what to say..... frustrating.....

  • Lee_S
    Lee_S
    Options

    You can try the support tool directly from the product.

  • AstroMax
    AstroMax
    Options
    You can try the support tool directly from the product.


    Thanks, but it does not work on my Sony Vaio 64 bits laptop.


    If I do it from the product, the Support Tool starts but is doing almost nothing, creating a folder on desktop and "sleeping" at beginning forever.


    If I use the standalone Support Tool, it goes almost to the end but is unable to create the final zip file and sleeps forever.


    No problem under 32bits.

  • rootkit
    rootkit ✭✭✭
    Options

    Hello everyone :)


    The support on this forum is right here on the job and I will answer to all your questions and will assisting you with all the reported situations. I can assure you that I was not bitten by a vampire :P


    This is a technical forum, so this will be closed.


    Have a great weekend!

This discussion has been closed.

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