Cannot Run Cricut Craft Room

When I attempt to run Cricut Craft Room it crashes as shown in this image. If I uninstall BDTS 2013 then this program works perfectly. I've tried adding the program to the Exclusion list, also tried turning everything off (antivirus, firewall, etc.). The only way I can get this program to run normal is by uninstalling Bitdefender completely.

I'd really had to ditch Bitdefender because it's not compatible with one critical program I use. How can we get to the bottom of this?

Cody

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rootkit

Hi Cody

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hello

Can you please try this workaround and let me know if everything is OK after?

http://forum.bitdefender.com/index.php?sho...mp;#entry148077

Thank you!

sircody01

Thank you very much Christian for looking into this! I created a log and sent it to you for analysis. Looking forward to your results.

Cody

rootkit

Hi Cody

I have received the logs.

Did you tried this workaround?

http://forum.bitdefender.com/index.php?sho...mp;#entry148077

Take care.

sircody01

(sorry looks like our recent messages crossed)

Yes I tried it late last night. Instead of improving the situation it made many things worse:

1) It did not fix the problem with Cricut Craft Room. Same behavior, same crash

2) My Outllook email stopped working, stating it couldn't lookup the DNS name of my POP3 mail servers

3) My Win 7 Stock desktop gadget stopped working

4) My Dilbert desktop gadget stopped working

5) My network meter desktop gadget stopped working

6) I also have iTunes installed. It started complained that the BonJour service was not running.

Once I restored those two DLL's back to their ".dll" extension (in safe mode) and rebooted my computer I was back to my current state where only Cricut Craft Room is broken.

Cody

rootkit

Hello

Please confirm me one thing: in Safe Mode, Cricut Craft Room is running properly?

Thank you!

sircody01

Yes I can positively confirm it does:

Here is running in Safe mode: http://screencast.com/t/x8u5QYsriPN0

Here is running in normal mode: http://www.screencast.com/t/WBQAAhN0vh

Here is running immediately after uninstalling BDTS 2013 and not even rebooting the computer as prompted by the uninstall: http://screencast.com/t/hW8OfqSv44wU

Thanks,

Cody

P.S. I manage software tech support for my company as well. I know all to well what it feels like to be on your side.

sircody01

What's next? Is it time I request a refund due to product incompatibility?

rootkit

Hello

A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=151654

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

cncbitdefender

Hello

A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=151654

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

What happened with this issue? Running BitDefender 16.22.0.1534 and having same problem. Here is what is in the Event Log for the application:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-10-15T03:54:20.000000000Z

EventRecordID 86318

Channel Application

Computer Tink-PC

Security

- EventData

CCRBridge.exe

0.0.0.0

502d7d44

unknown

0.0.0.0

00000000

c0000005

00000000

1f04

01cdaa88c0cbb1f1

C:\Program Files (x86)\Cricut-Craft Room\CCRBridge.exe

unknown

ff56a1cc-167b-11e2-bf6d-a4badb0198c2

cncbitdefender

The following steps were given to me by Andreea Olteanu a Bitdefender Technical Support Engineer

To manage the situation you are encountering we recommend you to add the application in the Exclusions list as follows:

1. Open the Bitdefender window.

2. Click the "Settings" button on the upper toolbar.

3. In the "Settings Overview" window, select Antivirus.

4. In the "Antivirus Settings" window, select the Exclusions tab.

5. Make sure "Exclusions for files" is turned on by clicking the switch.

6. Click the "Excluded files and folders" link.

7. Click the "Add"button, located at the top of the exclusions table.

8. Click "Browse", select the folder that you want to be excluded from scanning. Make sure it's excluded for "both" on-access and "on-demand"

scanning and then click OK.

9. Click "Add" and then click OK to save the changes and close the window.

10. Then click on "Excluded processes", add the .exe file of the application and make sure it is "Allowed" > click "Add" and then on Close.

Recheck if the application works.

Best regards,

Andreea Olteanu

Bitdefender Technical Support Engineer

I applied the above steps to the Bitdefender Antivirus configuration and Cricut Craftroom came up and would run.

fbkatubtake

rootkit

Hello

A product update was released. Your build should be 16.23.0.1637(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.