Yesterday I upgraded my BD Antivirus 2011 to 2013. I have started to dislike renewal time as I know it's not going to go easily.
1. Uninstalled Antivirus 2011
2. Installed Anitvirus 2013
After the installing BD came up with a number of errors and sent off crash reports, I believe 3 in all
3. Uninstalled Anitvirus 2013 rebooted
4. Installed Anitvirus 2013
Following the install when I attempted to register the product with the number in the email it refused to accept it, said I could not use this number. I re-entered the number a couple of times and then clicked on the 30 day trial option, assuming I would sort out the registration after it was running properly.
I then encountered various issues, not able to update and no access to my wireless network.
5. Went away for a couple of hours and beat my head slowly against a wall.
6. Uninstalled Anitvirus 2013 rebooted
7 Installed Antivirus 2013, registered the product, now working, keeping my fingers crossed.
Why oh why can't Bitdefender patch in a complete uninstaller with the installation package, or at least breakdown the process into a number of steps such as uninstalling the previous product, sweeping clean with the BD uninstall application, immediately putting the system into reboot and of course warning the user that a reboot will happen in 'n' seconds unless a key is pressed.
Each time I upgrade BD Antivirus I hope that you have now sorted out the installation process but am usually left disappointed.
BTW the new software looks good, lets see how it works over the next 12 months.
