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Running A .exe File

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Tom H
Tom H
in General

Since Bitdefender 2013 any time I try to run a program file like even your own Support Tool which is a .exe file can take up to 5 minutes to get the first dialog "do you wish to run this program"


Your file took about 1 minute to start, others like Firefox beta 15 took about 2, Netobjects Fusion at least 5


Trying to uninstall can take even longer .......... this never happened before Bitdefender 2013 .... it just sits there .... I don't know if it's the firewall or the virus scanner.


Please don't try to make me use the support tool .... I've tried 3 times ... wasted hours and it's still getting logs.... I thought maybe there were to many so I deleted all of them from the Event viewer, they are gone and the support tool is still getting logs 1 hour later.... How long is normal on that thing ?????


I have a AMD 1090T 6core processor running all 6 cores at 3700mhz , 4 GB DDR3-1600 , and a Corsair GT 240GB SSD , I don't think it should take that long !

Comments

  • Tom H
    Tom H
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    Hey Christian, I noticed you skipped over my problem yesterday when you were answering posts ! What gives ?

  • Tom H
    Tom H
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    Skipped me again !


    What's up with the Support Tool, I saw another post where it just sets on Getting Logs ...safe mode or not


    Support Tool Trouble

  • Tom H
    Tom H
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    Today I ran the Support Tool from within the Bitdefender Program :


    Help & Support ----Contact Support -----Support Tool


    I started it up and it sat at Executing Tools and didn't go any further ... I went to town and came back 3 hours later.


    Guess what, still at Executing Tools !


    The other times I ran it from the download, it went a bit farther.


    Where's all the Help .... Help PLease !!!!!!!!!!

  • columbo
    columbo ✭
    edited July 2012
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    Hang in there Tom, you have been patient :) Yet sometimes Christian gets busy behind the scenes (reading log files etc. from all the forums 2011-2013), and then in 1-2 days, he answers almost all posts posted.

  • Tom H
    Tom H
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    Hang in there Tom, you have been patient :) Yet sometimes Christian gets busy behind the scenes (reading log files etc. from all the forums 2011-2013), and then in 1-2 days, he answers almost all posts posted.


    I would like to believe you but my post has been skipped over yet again !


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  • Tom H
    Tom H
    Options

    I do believe I'm getting angry !

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Please tell me if you encounter the same issue if you turn UAC off.


    http://www.howtogeek.com/howto/windows-vis...-windows-vista/


    Take care.

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