Once again i have purchased a new product, once again its all going to pot. since i have installed 2013 total security MSN won't load properly, my laptop takes 4 times as long to start up and 10 times as long to shut down, when it does eventually load the new desk top icon crashes (every time i load my laptop when i have time to wait) and i have to restart again, can i just get my money back and go to someone else as i've just had enough of having to send messages like this for the coming 2 or 3 months.