my safebox shows full 100%

jeanluc69s
jeanluc69s ✭✭✭
in Safebox

i'm having the same issue, my safebox shows full 100% but there are no folders or files in it since i deleted everything. i also had to unsync the folder. please advise me on how to fix that problem.

Comments

  • rootkit
    rootkit ✭✭✭

    Hello Jean :)


    I will need from you the email address that was used to create account and you current license key.


    I will also need your permission to access the account so we can troubleshoot this issue.


    Send me all the details over PM.


    Thank you!

  • jeanluc69s
    jeanluc69s ✭✭✭
    Hello Jean :)


    I will need from you the email address that was used to create account and you current license key.


    I will also need your permission to access the account so we can troubleshoot this issue.


    Send me all the details over PM.


    Thank you!


    i did as you requested, i hope you will be able to fix that issue.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please check your PM, I have sent you new instructions.


    Have a great week!

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please check your PM in about 10 minutes.


    Take care.

  • jeanluc69s
    jeanluc69s ✭✭✭
    Hello :)


    Please check your PM in about 10 minutes.


    Take care.


    the safebox issue is solved but now the safego feature does not display twitter or facebook reports, and i have no answer to my request to retrieve deleted files.Please help me with that will you.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    You can see all the files in My Bitdefender.


    If you want to redownload all the files locally, you will have to turn on Auto Sync.


    Please take a look in the user guide:


    http://download.bitdefender.com/windows/de...serGuide_en.pdf


    (page 59)


    For the issue with Safego, please open a new topic here:


    http://forum.bitdefender.com/index.php?showforum=323


    Take care.

  • jeanluc69s
    jeanluc69s ✭✭✭
    Hello :)


    You can see all the files in My Bitdefender.


    If you want to redownload all the files locally, you will have to turn on Auto Sync.


    Please take a look in the user guide:


    http://download.bitdefender.com/windows/de...serGuide_en.pdf


    (page 59)


    For the issue with Safego, please open a new topic here:


    http://forum.bitdefender.com/index.php?showforum=323


    Take care.


    I'm talking about the files showing as deleted in the safebox history.Ever since the bd2013 upgrade i lost files in the process and i would like to retrieve them.Is that something you guys can do?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    All the files can be access via My Bitdefender(the ones that were synced).


    Did you look there?


    Thank you!

  • jeanluc69s
    jeanluc69s ✭✭✭
    Hello :)


    All the files can be access via My Bitdefender(the ones that were synced).


    Did you look there?


    Thank you!


    never mind i'll have to redo everything then.


    thanks for your help.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback and patience.


    Have a great day!

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