Bd 2013 Won't Allow Online .mp4 Videos To Play

DeadIntoIt

I set up a training site for one of my clients. In the training site there are .MP4 Training Videos that loaded played fine prior to installing it Defender 2013 Plus.

I Uninstalled McAPhee Anti-Virus on my client's Laptop and then installed Bit Defender 2013 Plus on the client's Win7 64 Bit Laptop and used the default "Auto Pilot" Option in BD.

This machine also has Malware Bytes Free Version on it but it is disabled.

After the install and reboot, I went to a site where I had installed .MP4 Video Tutorials on my clients password protected training site and click on the Video Tutorial Links. . the MP4 Videos would not load.

There was no warning or error.

Videos Loaded and Played Prior to BD 2013 Install

These videos load and play fine on my Win7 64 Bit Desk Top and my XP Laptop (Running AVAST on Both). They load and play fine on my video developers Windows and MAC Machines. I also had my Virtual Assistant go to the training site using her HP Win7 64 Bit Laptop (Same model as client's), and the videos load and play just fine. She is using Avast Free Version Anti-Virus.

So my questions are:

1) Is this complaint common on HP Win7 Laptops? If so is there and easy fix in the BD 2013 configuration?

2) Is there maybe a conflict between MalwareBytes and BD 2013 and if so should I uninstall MalwareBytes?

3) Is there a way to disable BD 2013 and then see if the .MP4 Videos will play.

Thanks in advance for feedback regarding this issue.

Mike C.

columbo

Hi Mike, and welcome

I'll try to help as much as I can, these may be temporary fixes until our Tech Support Mod Christian, can follow up.

As far as Malwarebytes is concerned, it is the highly suggested to uninstall it, even the free, on demand version as you have, see links:

http://forum.bitdefender.com/index.php?s=&...st&p=132934, http://forum.bitdefender.com/index.php?s=&...st&p=143213

As far as a temporary fix, lets try: opening Bitdefender, on the top right click Settings, click Antivirus, on the On Access Scanning section click Modify, then Traffic Scan, and un-check scan HTTP traffic/ok.

Also on the main user console, turn off Antiphishing on the Privacy Panel. Maybe these steps will help with the sites and the tutorials.

You can also try disabling the Antivirus as we did the Antiphishing, but for now try the above, then try if needed.

What is your default video player in Windows, we might need to add that in Exclusions to get your on-board videos to play.

http://forum.bitdefender.com/index.php?showtopic=35502

I am posting from a HP dv4i with Windows 7 64-bit notebook, yet, I did a clean Windows install with no HP add ons, so I can't say on that front if any HP drivers, or its background running software could be causing conflicts. I have not seen a trend here in that regard, as far as HPs.

Hope this helps in some way

Columbo