You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Mouse Not Working In Rescue Mode
I just installed Bitdefender Antivirus Plus 2013 and ran a scan. It suggested I login under rescue mode to remove the rest of infected files. Once in rescue mode, I cannot click continue because my mouse and keyboard are not activated. I have no issues with them running in safe mode or normal. I'm using a Razer keyboard and mouse. Has anyone had this issue or know how to work around it?
Comments
-
Hello
Welcome to the forums!
That kit is wireless or over Bluetooth?
Thank you!0 -
It's actually wired, not wireless.
0 -
Hello
Could you please tell me the exact model of the keyboard and/or mouse?
Also, please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0
