[resolved] Total Security 2013 Indian Version

akhilaniyan

Hello Team..

Ticket ID:201208041004711

Problem: My licence key is not working on Total Security 2013 (Purchased Total Security 2012).

Reply from support: In order to install the new version all you need to do is download the Indian

Bitdefender 2013 installer corresponding to your current product and to use

the same license key, as follows:

3.Bitdefender Total Security users:

http://download.bitdefender.com/windows/in...r_tsecurity.exe

More information on how to register Bitdefender 2013 is available in this

article:

http://www.bitdefender.com/support/how-do-...rsion-1007.html

-------------------

My problem, i have 2 laptops and 1 PC, my internet connection is very slow. So, installing the online download version to all three computers is a really hard thing. Can you please give an "OFFLINE INSTALLER" of Total Security 2013 Indian Version?

akhil.

alexx69

Hello akhilaniyan and welcome to the forum,

Use this link for offline instalation http://forum.bitdefender.com/index.php?showtopic=35494 ( english version), if you think that this a better solution for you.

After that if you have still a problem with your license key, please send feedback and Christian from the technical support will solve that issue.

NOTE: i couldn't find offline installation kit for Indian version

Best regards.

akhilaniyan

Hello akhilaniyan and welcome to the forum,

Use this link for offline instalation http://forum.bitdefender.com/index.php?showtopic=35494 ( english version), if you think that this a better solution for you.

After that if you have still a problem with your license key, please send feedback and Christian from the technical support will solve that issue.

NOTE: i couldn't find offline installation kit for Indian version

Best regards.

I'm already using the english version. But, key is not working!!!!

Waiting for a support person's reply!

akhilaniyan

Anybody there? My Licence is expired!!!!! Please send me the link!!!!!

akhilaniyan

Issue solved. Key registered

How i resolved my issue?

1. Un-installed total security 2013.

2. Installed total security 2012 from my purchased disk.

3. Activated my key in total security 2012.

4. Un-installed total security 2012.

5. Installed total security 2013.

Now showing, the key is registered!

Thanks to me!!!!

Really sad with the support.

Reasons:

1. No response to forum posts.

2. Giving wrong information through mail. (Support team said me to download en-in version of total security 2013 to activate my key, and gave me link to download total security 2013 en-in version, unfortunately its not en-in version! Its en-us version of total security 2012 version.!!

But I'm 100% satisfied with your "PRODUCT"

Warm Regards.

akhil

columbo

Hi akhilaniyan

Unfortunatly you caught Bitdefender forum support on the cusp of behind the scenes tweeks to the newer 2013 version. We have an excellent Tech Support mod here, Christian, who also reads submitted log files to make those needed improvements, he also, is the one who can clear up thses type of issues you experienced.

I'm sure once some of the dust settles, things will go a little better with follow support from us all.

If you have any other questions about your Bitdefender, feel free to ask.

Thank you for your patience, and for how you ended your post, with your kind words,

Kind regards,

Columbo

AstroMax

Fully agree with Columbo.

BD 2013 may have some youth problems, but I do like it!

And Christian is a great support!

rootkit

Hello

Thank you for your feedback!

Since the situation was resolved, I declare this topic closed.

Should you need any further assistance, please do not hesitate to contact us.

Have a great day!