Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:

Thank you for your understanding.

Antivirus Pro 2011 Inoperable



I just noticed today that my antivirus is disabled or inoperable. Every time I click the BD icon, it does nothing. So I start browsing the BD folder and decided to click the "Troubleshoot.exe" file. Following is what I got:

"BitDefender detected probles with the product registry keys

on this PC that cannot be resolved from the product. Please

contact BitDefender Customer Care department."

Can somebody help resolve this issue?



  • rootkit
    rootkit ✭✭✭

    Hi :)

    Welcoem to the forums!

    I think I have a solution for your case.

    As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

    Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

    Please check out this announcement:

    After you install the new version, if needed, we will continue the conversation on the new area from here:

    Thank you.

This discussion has been closed.