Bitdefender 2013

norfolk

Hi,

Bought Bitdefender yesterday, tried to install 3 times.

Today tried again 3 times - no luck, did uninstall previous antivirus software, still no luck.

Says it cannot install drivers.

then says it cannot finish installation.

PLEASE, can anyone help me on this as I am getting totally frustrated.

OS: Windows XP 32-bit.

Any help/advice would be much appreciated.

Thank you.

rootkit

Hello

Welcome to the forums!

Please install the product using the offline kit posted here:

http://forum.bitdefender.com/index.php?showtopic=35494

When prompted to download the latest files during the installation process, please choose No.

Take care.

norfolk

Hello

Welcome to the forums!

Please install the product using the offline kit posted here:

http://forum.bitdefender.com/index.php?showtopic=35494

When prompted to download the latest files during the installation process, please choose No.

Take care.

I just cannot install Btdefender on my computer, comes up'cannot install on this machine'

Please put in place to refund as this is the third day and tenth time of trying to install.

Sorry for any inconvenience.

Bridget

alexx69

I just cannot install Btdefender on my computer, comes up'cannot install on this machine'

Please put in place to refund as this is the third day and tenth time of trying to install.

Sorry for any inconvenience.

Bridget

Hello quays,

Do you have installed Service Pack 3 ?

Thank you !

alexx69

Hello quays again,

Did you run installation as administrator ?

Thank you !

rootkit

Hello Bridget

Bitdefender 2013 can be installed on Windows XP only if you have Service Pack 3 Final installed and an administrator account.

Your PC meets these requirements?

Take care.

norfolk

Hello Bridget

Bitdefender 2013 can be installed on Windows XP only if you have Service Pack 3 Final installed and an administrator account.

Your PC meets these requirements?

Take care.

will check for service pack 3.

Explain about administrator, forgive my ignorance!

Appreciate your help.

norfolk

will check for service pack 3.

Explain about administrator, forgive my ignorance!

Appreciate your help.

finally installed service pack 3, tried bitdefender again, comes up'cannot install on this machine'

Am not trying anymore.

Please tell me where to go for refund payment.

rootkit

Hi Bridget

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Please complete this form and a ticket will be created in the system. My colleagues from Customer Service will assist you for your refund.

http://www.bitdefender.com/support/contact-us.html

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Have a great day!