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Bitdefender Blocks Attachments To Email From External Hard Drive
Since upgrading to 2013 version from 2011, Bitdefender blocks attachments from my SimpleSave external hard drive to my gmail account. How do I fix this?
Comments
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Hi rickoshea, most of the times, if the file is too large, the email provider would also block this. How big is the file that you're trying to attach?
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Since upgrading to 2013 version from 2011, Bitdefender blocks attachments from my SimpleSave external hard drive to my gmail account. How do I fix this?
I have the same problem with gmail, file is of allowed size, but gets blocked as attachement.0 -
Hello
In those attachments, do you have executable files?
Thank you!0 -
Maximum attachment size
With Gmail, you can send and receive messages up to 25 megabytes (MB) in size.
I am attaching .jpg or .pdf files.
It seems that BD block attachements of more than 2 mega.0 -
Hello
What browser do you use? Do you use also another software like those that can use the space provided by Gmail as a backup drive?
Thank you!0 -
I did try with FF 15 beta and IE, same result: cannot attach in gmail allowed files (e.g. pdf) of more than about 2 mega. Files are on C disk -> documents.
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Hi rickoshea, most of the times, if the file is too large, the email provider would also block this. How big is the file that you're trying to attach?
They are under 25MB. I didn't have a problem until the new install, and it works when BD is disabled.0 -
Hello
In those attachments, do you have executable files?
Thank you!
No, just pics and music. As I said, if BD is disabled, there are no problems making attachments.0 -
Maximum attachment size
With Gmail, you can send and receive messages up to 25 megabytes (MB) in size.
I am attaching .jpg or .pdf files.
It seems that BD block attachements of more than 2 mega.
BD is the problem, because when it's disabled, there isn't a problem with an attachment under 25 MB.0 -
Hi rickoshea, most of the times, if the file is too large, the email provider would also block this. How big is the file that you're trying to attach?
Under 25 MB. If BD is disabled, there are no problems with the attachments.0 -
I did try with FF 15 beta and IE, same result: cannot attach in gmail allowed files (e.g. pdf) of more than about 2 mega. Files are on C disk -> documents.
I didn't have a problem with any attachments until I upgraded from BD 2011 to BD 2013.0 -
No, just pics and music. As I said, if BD is disabled, there are no problems making attachments.
There is an executable file on the SimpleSave that allows you to download from whatever you plug it into, but it doesn't automatically do that.0 -
No, just pics and music. As I said, if BD is disabled, there are no problems making attachments.
There is an executable file on the SimpleSave so you can download from whatever you plug it into, but it doesn't automatically start.0 -
Hi rickoshea, most of the times, if the file is too large, the email provider would also block this. How big is the file that you're trying to attach?
Under 25 MB. BD is the problem because if it's disabled there are no problems with the attachments.0 -
Hello
What browser do you use? Do you use also another software like those that can use the space provided by Gmail as a backup drive?
Thank you!
IE8 and Mozilla Firefox. The SimpleSave holds 1.5 TB, has an executable program on it to download whatever it's plugged into, but it doesn't automatically do that. There are no other Gmail backup programs involved.0 -
I tried another mailer (Zimbra) and attachments work, so it seems to be a problem with gmail.
Anybody has mail accounts different than gmail to try? As I wrote, with gmail it depends (in my case) on file size: files larger than about 2 mega do not attach.0 -
OK, I don't think it is a BD issue!
With IE, I disabled Activex Filtering, and I can attach big files in gmail.
The problem seems connected to IE (15 beta).0 -
I subscribed to Bitdefender Internet Security 2013 on August 11, 2012. As soon as I subscribed, I can no longer open attachments to my email. These are attachments that I was able to open and view just the day before subscribing to Bitdefender. The attachments are Microsoft Word and Excel files.
How can this issue be resolved?0 -
It seems that latest update of FF 15 beta solved the problem of gmail attachments.
Not a BD issue
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Hello
I am glad to hear that.
For those that encounter the same issue, please use the latest Beta version released by Mozilla and let me know if the issue is solved:
http://download.mozilla.org/?product=firef...&lang=en-US
Take care.0 -
Thanks all,
With BD 2013 uninstalled I have no problem making direct attachments. The problem started when I upgraded from BD 2011 to BD 2013. I think the problem is there is an executable file on my 1.5 TB externall hard drive that is capable of downloading the entire memory of whatever it's plugged into, and BD views that as a threat. In any event, I was able to get around the problem by copying files from my external hard drive to my desktop, and attaching them to my gmail from there. It's an extra step, but it works.0 -
Hello
If you think that file causes the issue, please send it over for analysis.
Please pack that file in archive with the password infected and send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day!0 -
Hi,
If you still cannot attach files in Gmail accounts, go to Settings/Privacy and turn OFF "Scan SSL".
Also see : http://forum.bitdefender.com/index.php?showtopic=37749
Regards0 -
Hello
A product update was released. Your build should be 16.21.0.1504(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).
In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).
Changelog:
http://forum.bitdefender.com/index.php?sho...st&p=158827
http://forum.bitdefender.com/index.php?showtopic=35499
Let me know if the situation is solved.
Have a nice day.0 -
If you still cannot attach files in Gmail accounts, go to Settings/Privacy and turn OFF "Scan SSL".
Hello Christian
At least, the above issue (Scan SSL with Gmail attachments), has been fixed.
Thank you0 -
Hi,
I've recently noticed that issue still remains.
Regards0 -
Hello
Even with the latest product update 16.22.xxx?
Thank you!0
