[resolved] Cant Use Logmein

brihy1

when i have scan ssl option on in privacy control i cant connect using logmein through any browser(ie,ff,chrome)?when i turn that option off i can connect to other computers using logmein,why is this and is there something i can do besides turn off ssl scan?

bd is 2013

win 7 64 & 32

win xp 32

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

brihy1

sent you info

rootkit

Hello

Do you use a Wireless connection?

Thank you!

brihy1

this happens on my desktops(wired)and laptop(wireless)

Hello

Do you use a Wireless connection?

Thank you!

brihy1

any info on this problem?i use logmein alot and dont wanna have to keep turning scan ssl on and off.

brihy1

anything?

rootkit

Hi

Sorry for the delayed reply.

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

brihy1

info sent in pm,thanks

rootkit

Hello

I will take a look over the logs and come back here soon.

Thank you in advance for your patience and cooperation!

brihy1

almost a month now and no reponse?still cant use logmein so uninstalled bd and logmein works pefectly,dont bother responding because i wont be reinstalling bit defender,later

Hello

I will take a look over the logs and come back here soon.

Thank you in advance for your patience and cooperation!

rootkit

Hello

Our developers fixed this issue and the issue should be solved in the next product update, 16.23.xxx

I will let you know when the update will be released.

Thank you for your patience.

rootkit

Hello

This issue was resolved in the latest product update.

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=162888

Take care.