Bitdefender Internet Security 2013 - The Worst In 2013
I bought Bitdefender Internet Security 2013 to give it another chance after I had bad experience with 2012, but this is even worse
1- My internet became much slower, browsing, and downloading of files
2- Firefox crashes randomly, and I always blamed Mozilla that they had a bug in Firefox 14.0.1 after I uninstalled Bitdefender Internet Security 2013 it never crashed!
3- Playing movies using MPC-HC (Media Player Classic Home Cinema) causes random freezes of the entire computer and I had to force shut it down, this happens randomly when trying to move the seekbar to fast forward to a certain point.
4- The forums support is the worst I have ever seen, noone ever answers posts, and if you check the forums, it is bombareded with Bitdefender Internet Security 2013 problems
5- You Tube - get black screen with the error 'movie not loaded'
6- Logging into my bank account Google Chrome is freezing and 'killing pages' Safepay is not even enabled yet
It is true that Bitdefender has some of the best scores in virus tests that we see online, but it is full of bugs and makes your internet crawl like a 56 kbps connection! I don't know how this piece of junk software even gets good scores in online reviews! Those people probably don't use their system they just test it against virus samples!
Comments
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Hello
Thank you for your feedback!
With the latest product update, we resolved most of the reported issues.
http://forum.bitdefender.com/index.php?sho...mp;#entry152958
Do you have the latest build installed?
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Christian
Thanks for the response, the auto play 'bug' seems to have rectified itself, but the Flash Player, You Tube issues still remain.
TRIED to use this link http://download.bitdefender.com/windows/de...SupportTool.exe, but after downloading it says this tool is incompatible with my version of Windows?? (This is the second time in less than a week that Bitdefender Links have sent me to the wrong place/version), can you please send me the correct download link for a 64 bit Windows 7 install.
I have uninstalled BDIS 2013 from the laptop (32 bit Windows 7 - now running with FREE MSE2 perfectly!!) and ALL THE ISSUES have rectified themselves. CONCLUSION - It is Bitdefender that is creating/causing the problems!!
Also - after the lack of response from the forum, I did try to generate a ticket via support, it went through the motions then said it was uploading the file, which it appeared to do then the screen went blank and froze me out completely, I had to re-boot, I never got a response (or a ticket number) so I can only assume that the 'generated logfile' wasn't sent??? Can I also comment that this procedure is another fundamental basic flaw/bug in your software.
I bought your software on the reports that it was 'the best of the best' something I fail to understand!! after less than one week of use, it is worse than useless!! I am prepared to get the issues resolved (with your help), but can you advise me how do I claim a refund?
I await you comments.0 -
Hello
Can you please tell me if the issue Flash Player is reproducing with Google Chrome? This player has different Flash Player incorporated in the kit than the one for Firefox/Internet Explorer.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
Have a nice day!0
