Services Aren't Responding Issue After Leaving The Computer Idle

dothackjhe

I'm having a problem with BitDefender Total Security 2013's "services are not responding" error after leaving the computer idle for few ~ several hours while it's on. The antivirus software's services aren't responding isn't all the problem here as it also affects the system as a whole -- the system goes to a point of lengthy freeze-like issues due to processes not responding at the background of the system which I assume to be a fault of BitDefender itself. I didn't bother waiting it out just to resume it as it's better to just force reset the computer and reboot it.

I've been using BitDefender products since the 2010 version of its antivirus software lineups and since then I didn't have problems such as this with any of those. Any feedback on how to fix this issue?

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hello

Can you please tell me if the situation is reproducing if you put the PC in hibernate and then start it again?

Thank you!

dothackjhe

I'll go see if that's also the case. But, as of posting time, the problem is still apparent.

[update]

I just tried putting the system into hibernate mode and luckily it booted just fine afterwards. The problem only occurs when the system is left idle for some time. I'm also looking into the problem occurring while the system is on the process of being used as I'd encountered the same problem while watching a movie using this computer. .

rootkit

Hello

Thank you very much for your feedback!

This will help us to solve this via Automatic Updates.

I will send all the new data to our developers.

Have a wonderful weekend!