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Bdftdif.sys File Causes Blue Screen

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jphilippon
jphilippon
in Installation

Hi,


I installed the 2013 BitDefender Total Security and have not been able to use my computer since. Every time I reboot, after a couple of minutes I get a blue screen and memory dump. The message says the issue may be with the bdftdif.sys file.


Please advise. Uninstalling the program has fixed the crash problem but how can I reinstall and prevent this problem from happening again?


Thanks,


Jill

Comments

  • jphilippon
    jphilippon
    Options

    Sorry, forgot to mention that I am using Windows Vista.

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Jill :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • jphilippon
    jphilippon
    Options

    Hi Christian,


    I think I was able to figure it out. I still had a Norton parental controls product on my system, and after deleting it, I haven't had any more problems.


    thanks,


    Jill

  • rootkit
    rootkit ✭✭✭
    Options

    Hi :)


    I am glad to hear that.


    Should you need any further assistance, please do not hesitate to contact us.


    Take care.

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