What A Buggy Support Web Page!
Guys, you have a major problem with your Website. I've already logged a ticket when trying to renew my license, that was because my existing license key is "Invalid" even though I cut/paste it from the My Bitdefender Products portal page.
So now I go to submit a ticket via the links supplied in the Portal and it dumps me to http://www.bitdefender.com/support/contact-us.html
Guess what, that won't take my license key either. So I go into Chat and wait awhile. Unfortunately nobody answers so I get dumped to an E-Mail Form and fill it out.
That form at least will take my license key wonder of wonders and I submit the problem.
A few minutes later I get an e-mail from support@bitdefender.com with the following text:
In order to improve our response time to our customers, we have implemented a new and improved online support contact form. To access this form, please visit http://www.bitdefender.com/support/contact-us.html .You will see that the department 'Support' is already selected, so all you need to do is select the product that you use.
Please note that you can find answers and solutions to common questions and issues in our online knowledge base, available at http://www.bitdefender.com/support/
Please be aware that the support@bitdefender.com email address is no longer in use, and emails sent to this address will not be answered. Please use our online contact form to contact our support team.
Thank you for your support.
Bitdefender
Does anybody see a circular logic problem here!??!
So now no message saying "Thank you for submitting your ticket #12312123" five, I get the e-mail equivalent of "you messed up, use the broken form you're trying to report please"
So what was the original issue? Parental Controls not working, so I reported that via the Bitdefender Menu option on the PC but I'm still sitting here after 20 minutes while a sysdump finishes to generate all the schmarblefarby necessary to send in with the issue.
