Problem , Windows 8 And Ts13

i installed windows 8 and total security 13( one year ) on my pc , but when i want to login my connectivity network stop and i cant login to windows 8 , without total security is everything ok , i dont know why but i love TS13

thanks

"srry for my bad english"

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arshadarx

hi

i installed windows 8 and total security 13( one year ) on my pc , but when i want to login my connectivity network stop and i cant login to windows 8 , without total security is everything ok , i dont know why but i love TS13

thanks

"srry for my bad english"

do you did a fresh installation?

had you use any other bit. products on ur current machines before this?

you can refer this for a full uninstallation

and currently windows 8 still in RP,maybe full support will be after its official release...

rootkit

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

ehsanjt98

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

thanks , i sent it boss

rootkit

Hello

Do you have the final version of Windows 8 installed? I can see the build in the logs, is the RTM version?

All the issues should be solved by using the new uninstall tool posted here http://forum.bitdefender.com/index.php?showtopic=35804 and a fresh installation using these instructions: http://forum.bitdefender.com/index.php?act...f=312&id=53

Take care.

ehsanjt98

yes , i have enterprise rtm x86 , thanks boss

rootkit

In this case, please follow the instructions from my last post and let me know if everything is OK after.

Take care.

ehsanjt98

-srry for my bad english-

i installed again but my lock screen was black and after it's not happening ,i dont know why ( , i run safe mode and disabled :

after i disabled , now , everything is working great , but i wanna TS13 , help please

rootkit

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

ehsanjt98

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

I sent it

thanks,Sorry for being late

rootkit

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

ehsanjt98

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

thank you so much , my problem solved , but i have a new problem

when i checked services , bitdefender desktop parental control is disabled , i start it but when i restart or shutdown , it's disabled again and i must start it manually

-srry for my bad english

rootkit

Hello

Did you configured an account for your children in the Parental Control Module?

If not, that service should be off by default.

Take care.